Jeff KRICKHAHN
Hartland
Summary
Results-driven Senior Estimator known for exceptional customer relationship management and problem-solving skills. Demonstrated ability to mentor junior estimators and ensure compliance with industry standards, contributing to improved repair outcomes and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Estimator
Caliber Collision
Delafield
11.2004 - Current
- Developed accurate cost estimates for repair for multiple insurance DRPs as well as customer pay.
- Ensured compliance with industry standards and Insurance regulations during estimations.
- Maintained accurate records of estimates prepared to effectively track performance against DRP goals.
- Collaborated with production managers to ensure accurate and timely repairs, contributing to improved CSI and Keys to Keys scores.
- Utilized both CCC and Mitchell software to streamline the repair process.
- Communicated effectively with vendors to obtain pricing information.
- Mentored junior estimators in best practices and methodologies.
- Followed up with customers to gauge satisfaction levels and address any concerns.
- Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies. Achieved I-car Platinum and ASE certifications.
Education
High School Diploma -
Oconomowoc Sr High
Oconomowoc, WI06-1978
Skills
- Customer relationship management
- DRP compliance
- Parts ordering
- Vehicle inspection
- Problem solving
- Attention to detail and accuracy
- Continuous improvement mindset
- Time management
- Team collaboration
- Effective communication
- Vendor communication
- Mentorship
Affiliations
- Currently the Vice President of the National Woodie Club
- Past Council President and Alderman for the City of Delafield
Timeline
Senior Estimator
Caliber Collision
11.2004 - Current
High School Diploma -
Oconomowoc Sr High