Jeff Lyons
Grand Blanc
Summary
Dynamic leader with a proven track record at T-Mobile, where I exceeded sales goals through effective team coaching and sales operations oversight. Skilled in managing multiple tasks and resolving problems efficiently, I enhanced customer satisfaction significantly. My approach combines service excellence with a results-oriented mindset, driving business success and team achievements.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
T-Mobile
10.2006 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Radiographic Technology
Baker College
Owosso, MI07-2010
Skills
- Results-Oriented Mindset
- Effective Problem Resolution
- Skilled in Managing Multiple Tasks
- Service Excellence
- Sales Operations Oversight
Accomplishments
- Supervised team of 9 staff members.
- Exceeded monthly store sales goals 24 months in a row.
- Managed a store that exceeded company expectations in every category during the 1st, 2nd, 3rd, and 4th quarter of 2018 and 2022.
Timeline
Retail Store Manager
T-Mobile
10.2006 - Current
Associate of Science - Radiographic Technology
Baker College
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