Jeff Metzger
Project Manager
Gainesville,GA
Summary
Dynamic Project Manager with a proven track record at Silk Exteriors, adept in project planning and client relations. Excelled in managing multiple projects, enhancing customer satisfaction, and fostering key relationships. Skilled in leveraging project scheduling and strategic negotiation to achieve organizational goals. Demonstrates strong project tracking abilities and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Project Manager
Silk Exteriors
07.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Strategic Account Executive
Standard Office Systems
03.2015 - 07.2023
- Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.
- Organized regular client touchpoints, maintaining open lines of communication for feedback and updates.
- Delivered impactful presentations, showcasing product value propositions and compelling clients to take action.
- Leveraged CRM systems to efficiently manage account information, streamline processes, and track progress towards strategic goals.
- Provided ongoing support during product implementation phases, ensuring seamless transitions for clients while mitigating any potential issues.
- Led contract renewal discussions, reinforcing customer value propositions while negotiating favorable terms for the organization.
- Aligned internal resources to effectively support client needs and ensure timely issue resolution.
Claim Examiner
The Hartford
09.2006 - 03.2015
- Mentored junior staff members on effective negotiation strategies, helping them achieve better outcomes for both policyholders and the company itself.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Implemented new software systems that improved efficiency in tracking claims progress and status updates.
- Collaborated with medical professionals to verify treatment plans and ensure proper reimbursement levels.
- Managed high-volume caseloads, maintaining organization and attention to detail for each individual case.
- Conducted thorough investigations into complex claims, gathering detailed evidence and interviewing involved parties to reach fair conclusions.
Education
Bachelor of Science - Economics
University of West Georgia
Carrollton, GA 05.2001 -
Skills
Project management
Contract negotiating
Project tracking
Project scheduling
Client relations
Vendor sourcing
Cross-selling and upselling
Risk Management
Work flow planning
Cost control
Customer relations
Root-cause analysis
Timeline
Project Manager
Silk Exteriors
07.2023 - Current
Strategic Account Executive
Standard Office Systems
03.2015 - 07.2023
Claim Examiner
The Hartford
09.2006 - 03.2015
Bachelor of Science - Economics
University of West Georgia
05.2001 -