Jeff Otterstrom
North Richland Hills,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented manager with distinguished experience in HVAC industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Manager/ Tech Support
AC & Heat Solutions
05.2010 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Built relationships with customers and community to establish long-term business growth.
Service/Sales Manager
Fosters Air Conditioning
11.2007 - 11.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Sales Manager
American Home Maintenance
08.2003 - 07.2007
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Owner / Partner
All Star Heat And Air
10.1996 - 08.2003
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Lincoln County High School
Panaca, NV06.1979
Skills
- Solution Selling
- New Business Development
- Sales Planning
- Performance Management
- Sales Operation
- Proposal Development
- Goals and Performance
- Systems and Software Expertise
- Database Management
- Consultative Sales
- Rapport and Relationship Building
- Motivational skills
- Emotional intelligence
- Active listening
- Sales forecasting
- Project management
- Problem solving
- Customer Service
Certification
The ACT Group No Pressure Selling
- Sales Training (HVAC Residential) - 1996-2003
- Sales Training (HVAC Residential) - 2005-2015
- TechTraining Diakin (Residential & Commercial) 2020-2023
- American Standard Variable Speed Certification (Yearly)
- American Standard Link System 2023
- Bryant/Carrier infinity Certification 2020
- Amana Variable speed Certification 2021
- Nate Certified 2010-2022 Heat Pump / Gas Systems
- Trane Comfort Specialist 1999-2004
National Comfort Institute
Residential Air Balance
Commercial Air Balance
Residential System Performance
Heat Exchanger Experts Certification 2004
Samsung Mini Split Boot Camp 2021
Mitsubishi Mini Split trouble shooting Certification 2023
Timeline
Sales Manager/ Tech Support
AC & Heat Solutions
05.2010 - Current
Service/Sales Manager
Fosters Air Conditioning
11.2007 - 11.2011
Sales Manager
American Home Maintenance
08.2003 - 07.2007
Owner / Partner
All Star Heat And Air
10.1996 - 08.2003
High School Diploma -
Lincoln County High School
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