JEFF PENDLETON
Operations Coordinator
Kansas City,MO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
VERYABLE
Kansas City, MISSOURI
01.2022 - Current
- Contributed to strategic planning to guide decisions aligned with company vision and goals.
- Reviewed and addressed key customer relations issues
- Investigated deficiencies and problems, recommending changes to drive improvements.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Area Operations Manager
FOCUS WORKFORCE
Overland Park, KS
03.2021 - 01.2022
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
- Manage relationships with key operations vendors.
- Serve as the primary point of contact when there are customer issues related to customer service, or accidents and mishaps on-site.
- In particular, this includes any issues on-site at client facilities and travel as needed.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Account Manager
SELECT QUOTE
Kansas City, MISSOURI
09.2020 - 03.2021
- Ensure clients receive requested products and services within a week one request date
- Develop and maintain long-term relationships with accounts and key stakeholders
- Collaborate with cross functional teams sharing the same account base to ensure consistent service.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Exceeded team sales goals by 20%, generating $40K in revenue month over month.
Assistant Manager
SPRINT CORPORATION
Overland Park, KANSAS
12.2017 - 05.2020
- Partnered with the Store Manager to lead the store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand.
- Motivates sales team to meet or exceed key performance objectives including service and sales by 25%.
- Resolved customer concerns which improved store NPS by 25% year over year.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Complete comprehensive assessments to analyze risk factors and provide plans to minimize harmful events before they arise.
- Served as a trusted advisor and mentor to coworkers, and sales associates to improve individual and store performance.
Package Handler
UPS
Lenexa, KANSAS
10.2017 - 01.2018
- Maintained the integrity of shipments to preserve the condition of products during loading, unloading and packaging.
- Scanned each package to confirm package arrival and condition.
- Sorted packages to correct location according to label and load chart.
- Insured packages are moved with quality and the customer satisfaction in mind.
- Coached and assisted newly hired employees in packaging, loading, unloading safety, and navigation protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Education
Business Management
Penn Valley Community College
Skills
Experience in business analysis, project management, business modeling and data modelingundefined
Timeline
Operations Coordinator
VERYABLE
01.2022 - Current
Area Operations Manager
FOCUS WORKFORCE
03.2021 - 01.2022
Account Manager
SELECT QUOTE
09.2020 - 03.2021
Assistant Manager
SPRINT CORPORATION
12.2017 - 05.2020
Package Handler
UPS
10.2017 - 01.2018
Business Management
Penn Valley Community College
Similar Profiles
Milland DavisMilland Davis
Forklift Operator at VeryableForklift Operator at Veryable
Phillip WhitePhillip White
Material Handler at VeryableMaterial Handler at Veryable
ASHLEY HODGESASHLEY HODGES
DIRECTOR oF BUSINESS DEVELOPMENT at VeryableDIRECTOR oF BUSINESS DEVELOPMENT at Veryable
Corrina MichonCorrina Michon
Warehouse Worker at VeryableWarehouse Worker at Veryable
Robin ThomasRobin Thomas
Legal Assistant at Waits & BrownleeLegal Assistant at Waits & Brownlee