Summary
Overview
Work History
Skills
References
Timeline
Generic

Jeff Pierpont

Junction City,WI

Summary

Seasoned Customer Relations Manager with practical experience managing customer service teams. Possess strong skills in developing and implementing effective customer service policies, as well as fostering positive relationships with customers to drive brand loyalty and revenue. Demonstrated impact by enhancing overall customer satisfaction rates in previous roles through strategic initiatives and effective team leadership.

Overview

28
28
years of professional experience

Work History

Customer Relations Manager

AROW Global
Mosinee, WI
09.2024 - Current
  • Reviewed processes regularly to identify opportunities for improvement in efficiency and effectiveness.
  • Provided advice on best practices when dealing with dissatisfied customers.
  • Resolved escalated customer service issues in a timely manner.
  • Conducted regular performance reviews with team members to ensure quality standards were met.
  • Provided guidance on how to handle difficult customers or situations.
  • Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.

Sales / Account Manager / Operations Manager

Customodal Inc
Marshfield, WI
06.2019 - 09.2024
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Provided training and guidance to new Account Managers.
  • Hired for sales in 2019. Promoted to Account Manager in 2020 for top-tier accounts. Promoted to Operations Manager in 2021.

Restoration technician (IICRC certified (water))

Servpro of the UP
Ishpeming, MI
02.2018 - 06.2019
  • Water / Fire restoration technician responding to trouble calls while working with onsite insurance agents and homeowners.
  • Remodeling construction following mitigation process

Construction Foreman

Titan Construction / Schroeder and Sons
Marquette, MI
04.2015 - 02.2018
  • Projects: new garage/home framing, drywall new construction, drywall repair, finish carpentry, finish painting, tile installation, flooring installation, and deck builds.
  • Directed workers in proper techniques for installation or repair of structures according to blueprints or specifications.
  • Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.

Inside Sales and Regional Manager

Meyer Distributing
Milwaukee, WI
08.2005 - 11.2014
  • Customer service (including technical application questions, customer care problem calls, daily order entry, and offering of upcoming specials and changes to delivery or product delays).
  • Obtain new customers by cold calling.
  • Managed staff and inventory for a period of six months until relocation to Ishpeming, MI.
  • Worked directly with logistics managers and route drivers.

Early Years While Establishing a Home

Construction labor to retail sales
Ironwood Mi To Milwaukee Wi.
07.1997 - 08.2005
  • Early work experience: Ironwood, MI; Green Bay, WI; Marshfield, WI; Milwaukee, WI.
  • Spouse's school requirements at multiple locations over the years resulted in frequent relocation.

Skills

  • Transportation management system
  • Google Suite
  • Excel
  • Communication skills
  • Self-motivated
  • Decision-making
  • Strong work ethic
  • Reports generation
  • Schedule management
  • Attention to detail
  • Customer needs assessment
  • Account management
  • Adaptability
  • Microsoft
  • Time Management
  • Leadership
  • Operational efficiency
  • Team leadership
  • CRM management
  • Customer relations
  • Carpentry tradesman

References

References available upon request.

Timeline

Customer Relations Manager

AROW Global
09.2024 - Current

Sales / Account Manager / Operations Manager

Customodal Inc
06.2019 - 09.2024

Restoration technician (IICRC certified (water))

Servpro of the UP
02.2018 - 06.2019

Construction Foreman

Titan Construction / Schroeder and Sons
04.2015 - 02.2018

Inside Sales and Regional Manager

Meyer Distributing
08.2005 - 11.2014

Early Years While Establishing a Home

Construction labor to retail sales
07.1997 - 08.2005

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Jeff Pierpont