Service Manager
Sunbelt Rentals/ Runyon rentals
04 2010 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored inventory levels and placed orders to replenish stock.