Jeff Richard
Oklahoma City,OK
"Success leaves clues"
Summary
-Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
-Maintains focus and positive attitude in stressful situations and high-volume environments. Searching for a win/win position with hospitality / food & beverage industry.
-Ability to adapt to any high stress situation and come to a realistic attainable solution.
-Food & Beverage Beverage Industry for 21 years; 13 Years Oklahoma Restaurants; 4 Years Oklahoma Country Clubs, with the past 2 years encompassing complete operations of all food &beverage departments.
-Created, wrote and executed one of the top wine columns in Oklahoma country clubs newsletter called ‘The Distinguished Grape’. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
-Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Dependable team player successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
-Top skills in order management, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
Certification
Work History
Food & Beverage Director
Quail Creek Golf & Country Club
- Research, Purchase, & Implement computer renovation for entire clubhouse; solely in charge of DELL computer purchase with Aloha P.O.S food & beverage software, which included planned, programming, and implemented entire P.O.S systems, which increased profits by 300%. Cut loss, theft, and spoilage by 90%
- Menu creating for all F&B outlets as well as all special events/ catering/ restaurants
- Responsible for all F&B production and service for the club
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen up to code for health and safety inspections.
- Directly supervise all Department Managers in F&B; including Executive Chef & Kitchen, Special Events Coordinator, Banquet Manager, Restaurant Manager, Beverage Manager, and Purchasing Agent
- Plan and implement budgets, hire, train and supervise subordinates and apply attainable marketing principles to assure and exceed membership satisfaction
- Developed and implemented policies and procedures for F&B departments; entailing that standard operating for revenue and cost control are in place and consistently utilized; after approval, monitored and took corrective action as necessary to help assure that budget goals were attained
- Audited and approved weekly payroll; as well as product invoices before going to accounting Helped Develop and implement seasonal menu formats and rollouts
- Implemented and Maintained training programs for all departments
Formal Dining Manager/Maitre
Gaillardia Golf & Country Club
- Oversee the complete operations of the wine room & fine dining room
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Implemented, Served, & Trained all tableside service; entailing salads, flambé, and carvings
- Hosted and served many successful wine dinners, as well as dinner theatre events
- Possess Extensive Fine dining service etiquette, wine knowledge, & food service training
- Led planning, set up and takedown for special events.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Head Wait/Trainer
The Ranch Steak house
- Help manage/order/inventory wine list; Won Wine Spectator Awards every year since opening Responsible for Educating and Training/ Up Training new wait staff
- Head wait duties; overseeing nightly staff operations, scheduling, and closing financial/section checkouts.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Head Wait/Trainer
Nikz Supper Club
- Manage/inventory wine list
- Responsible for Educating and Training / Up Training new wait staff
- Head wait duties; overseeing nightly staff operations and server scheduling
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Attended regular wine tastings and classes
- Experienced in formal dining black tie service/ formal dining
Head Wait/Trainer/Server
Hal Smith Restaurant Group
- Outback steakhouse’s and several other restaurant Hal Smith ventures, Train staff/ shift lead Responsible for Educating and Training / Up Training new wait staff.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Owner Operator / Project Design / Marketing & Sales
Harmony Home Renovations
- Contract tile projects with both B2B and consumers with their tile needs
- Work directly with client(s) on creation, design, product education, purchasing, implementation and completion of project
- Outsource and collaborate job/projects to sub-contractors
- Educate client(s) on tile products and services.
Owner/ Operator/ Food Industry
Synergy Nutrition Lounge
- Managed day-to-day business operations.
- Nutritional Food & Beverage establishment
- Consulted with over 200+ customers to assess needs and propose optimal solutions.
- Trained and motivated team members to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Led evening special event boot camps around health and nutrition.
- Trained and facilitated community events.
Corporate Retention Sales Trainer /National Sales Recruiter
America Online Llc
- Corporate Retention Sales trainer / top sales consultant in High Speed Retention Sales queue – Lead quality calibrations with AOL leadership
- Successfully launched and supported Outsource call center sites in partnership with AOL
- AOL Outbound Marketing Team internationally in St. Lucia, Philippines
- Caribbean & domestic call center sites- Developing the trainees skills set utilizing Interactive parallel sessions/ Skills Transfers/ Behavior Call Modeling/ Action Plans – Encompassing many aspects of managing and coaching one’s own team on the floor – focused competitions, morale building, optimistic feedback delivery assisting coach teams and other leadership on the call floor and acting as an intercessor between the consultant and coach
- Caribbean Islands with 3rd party contracted call centers KM2 Inc
- (Re-activations & Failed Registrations queues) and AOL Member Services Team Outsourced partnerships in Nebraska with out source WEST Corporation (Retention queues), as support staff
- Developing management with standards of L.T.A.W
- Leading crew briefs
- Routinely used in many support roles needed within company’s queues, with on call availability to travel both internationally and domestic
- Effective mentor figure for trainees, while implementing the standards of L.T.A.W
- Developing trainees skills set utilizing – Interactive parallel sessions/ Skills Transfers/ Behavior Call Modeling/ Action Plans – Encompassing many aspects of managing and coaching one’s own team on the floor – focused competitions, morale building, optimistic feedback delivery
- Trained employees on call flow
- Duties include monitoring inbound customer calls for quality assurance and care, also making sure every call is in compliance with F.T.C.’s standards and practices
- Evaluate all parts of quality as well as customer advocacy on every call
- Direct contact point between all coaches and senior management regarding performance of Customer Care Consultants
- Responsible for creating/ preparing documentation, regarding correctives and up to terminations of employees
- Lead quality calibrations with AOL leadership.
Education
1999
Music in Vocal Performance
Skills
- Created educational wine column "The Distinguished Grape"
- Menu Creation/ including comprehensive wine list
- Trained LTAW - corporate standard for all Training classes and partner site launches
- Microsoft Office – Word / Excel / PowerPoint
- CRM software Hubspot
- POS with JONAS systems software / Aloha Systems Inc
- Customer Experience
- Chef Consultations
- Effective Customer Service
- Upscale Dining
- Critical Thinking
- Ingredient Management
- Cooking Procedures
- Food Safety and Sanitation
- Brand Loyalty
- Employee Performance Evaluations
- Liquor Law Compliance
- Banquet Coordination
- Suggestive Selling
- Supervising Subordinates
- Member Retention
- Catering Events
- Customer Service Best Practices
- P&L Responsibility
- Performance Strategies
- Customer Service Standards
- Inventory Management Software
- Waste Reduction
- Supply Ordering and Management
- Developing Special Dishes and Recipes
- Managing Reservations and Large Parties
- Front of House Management
- Created educational wine column "The Distinguished Grape"
- Schedule Crew Members
- Menu Pricing and Writing
- Teamwork and Collaboration
- Anticipating Problems
- Counting Money
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Maintain Food Safety
- Staff Scheduling
- Monitoring Food Preparation
- Catering Services
- POS Terminal Operation
- Calendar and Scheduling Software
- Delegating Assignments and Tasks
- Serve Customers
Certification
Wine Spectator School Course / Numerous Wine Broker training classes in the last 6 years Opened many Hal Smith’s Restaurant group chain restaurants; First ‘Outback Steakhouse’ (Okc), First ‘Macaroni Grill’ (Okc), First ‘On the Border’ (Okc) Created the Wine Newsletter Colum “The Distinguished Grape” at the premier country clubs of OKC
Musician ranging from country to opera
Oklahoma raised and Attended college OCU majoring in Vocal Performance in Music. Traveled for years and back in Oklahoma songwriting and recording in my time off.
Timeline
Food & Beverage Director - Quail Creek Golf & Country Club
Formal Dining Manager/Maitre - Gaillardia Golf & Country Club
Head Wait/Trainer - The Ranch Steak house
Head Wait/Trainer - Nikz Supper Club
Head Wait/Trainer/Server - Hal Smith Restaurant Group
Owner Operator / Project Design / Marketing & Sales - Harmony Home Renovations
Owner/ Operator/ Food Industry - Synergy Nutrition Lounge
Corporate Retention Sales Trainer /National Sales Recruiter - America Online Llc
Oklahoma City University - ,
Wine Spectator School Course / Numerous Wine Broker training classes in the last 6 years Opened many Hal Smith’s Restaurant group chain restaurants; First ‘Outback Steakhouse’ (Okc), First ‘Macaroni Grill’ (Okc), First ‘On the Border’ (Okc) Created the Wine Newsletter Colum “The Distinguished Grape” at the premier country clubs of OKC
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