Jeff Robinson
Desktop Support Technician II
Kansas City,MO
Summary
Skilled Desktop Support Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Project Management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Desktop Support Technician II
University Of Kansas Health System
2 2018 - Current
Collaborated with I.T. Project Management and Capital Project Management to configure and install I.T. equipment in new Health System Clinic and Administrative Space.
Onboarded new Desktop Support Technicians and instructed them in providing on-site end user support.
Desktop Support Technician I
University Of Kansas Health System
01.2017 - 01.2018
Provided end user I.T. support to Health System employees. Configured and deployed new I.T. hardware in multiple locations throughout the Health System. Worked with various H.I.T.S. teams to complete projects and help setup new clinics in the Health System.
Service Desk Technician II
University Of Kansas Health System
01.2015 - 12.2017
Provided technical support to end users both in person and over the phone. Assisted them with a variety of applications utilized in the Health System Environment.
Onboarded new Service Desk Technicians and trained them in using Health System applications and providing end user phone support.
Education
Bachelor of Science - Applied Computer Technology
Missouri Western State University
St. Joseph, MO 08.2011 - 05.2014
Skills
IT Hardware Support
Windows Device Management
MS Office 365
Mobile Device Support
Timeline
Desktop Support Technician I
University Of Kansas Health System
01.2017 - 01.2018
Service Desk Technician II
University Of Kansas Health System
01.2015 - 12.2017
Bachelor of Science - Applied Computer Technology
Missouri Western State University
08.2011 - 05.2014
Desktop Support Technician II
University Of Kansas Health System
2 2018 - Current