JEFFREY SANDO

• Resolved complex customer issues in a timely manner while maintaining positive relationships with commercial & industrial clients.
• Prepared quotes and contracts for medium and large commercial projects in Minnesota and areas in Missouri.
• Managed a portfolio of accounts by providing timely support and guidance through many means as sales force.com, weekly meetings and relationship building.
• Updated and expanded client databases within assigned territory.
• Cultivated strong client relationships through proactive communication and problem-solving.
• Maintained accurate records of all client interactions in CRM system.
• Analyzed sales data to identify trends, opportunities and risks.
• Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
• Generated and presented reports to senior management on account performance.
• Provided training on products and services to clients in order to increase selling the Lenox brand.
• Participated in industry events to build brand awareness within the marketplace.
• Built and established strong relationships with customers, enabling long-term partnerships.
• Followed up with customers after sales to gain feedback.
• Provided product information to customers and aligned products with customer needs to boost satisfaction.
• Cold called potential customers to generate leads.
• Monitored competitor trends and market shifts to maintain company relevance.
• Managed a portfolio of accounts by providing timely support and guidance.

• maintained equipment company wide.
• Operated all equipment from trucks to loaders see list below

- skidloaders ( John Deere, New Holland, Bobcat ) 20Yrs Exp.

- Front Loaders ( John Deere and Caterpillar, Lull) 20yrs

- Tandem dump trucks ( western Star and Mac ) 12yrs

- Material handling equipment in yard and on site 20 yrs

I operated and maintained hundreds of pieces of equipment from trucks to loaders for over 20 yrs.

In the Yard I blended soil for large soil customers using a shaker sifter and blender. Loading the blending operation with a JCB material landler and Caterpillar 950 front loader.

Sold and loader keystone concrete blocks with a cherry picker

Plowed snow for commercial clients such as hospitals and shopping markets. I operated all equipment during storms and assisted in repairs and maintenance