Jeff Savala
Poquoson,VA
Summary
Industrious and enthusiastic management professional offering 17+ years of Sales and customer satisfaction experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
5
5
years of professional experience
Work History
Service Technician
Pagan River Heating and Cooling
Smithfield, VA
12.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Customer Account Representative
Ferguson
Newport News, VA
09.2022 - 12.2024
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
- Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Devised tactics to grow customer base and boost sales.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Increased client retention, consistently maintaining strong relationships with key accounts.
General Manager
Blue Crab And Purple PIg
Poquoson, VA
12.2021 - 09.2022
- Effective introduction and management of organizational change
- Establishment of high level relationships with key customers
- Recruitment, training and empowerment of employees to achieve key performance indicators
- Strong revenue growth and performance excellence
- Assume profit and loss responsibility for the company
- Develop and implement strategies for revenue and profit growth
- Develop and execute short and long term marketing strategies
- Plan and implement processes to improve efficiency and cost-effectiveness
- Develop and monitor budgets and forecasts
- Oversee processes for quality management
- Recruit, develop and performance manage staff to establish a top performing team
FOH Manager
Capt. HArrell's Seafood House
Poquoson, VA
07.2020 - 12.2021
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Enforced employee image and grooming standards.
- Controlled and maintained labor costs through careful scheduling.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Mentored and coached service team on effective techniques to enhance customer experiences.
Education
GED -
Warwick High School
Newport News, VA06.2005
Skills
- CRM Tracking
- Goal-Oriented
- Process Improvements
- Customer service
- Problem-solving
- Sales techniques
- Organizational skills
- Conflict resolution
- Self-motivation
- Attention to detail
- Active listening
- Decision-making
- Stress management
- Relationship building
- Excellent communication
- Multitasking
- Time management
- Direct Sales
Timeline
Service Technician
Pagan River Heating and Cooling
12.2024 - Current
Customer Account Representative
Ferguson
09.2022 - 12.2024
General Manager
Blue Crab And Purple PIg
12.2021 - 09.2022
FOH Manager
Capt. HArrell's Seafood House
07.2020 - 12.2021
GED -
Warwick High School