Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Savala

Poquoson,VA

Summary

Industrious and enthusiastic management professional offering 17+ years of Sales and customer satisfaction experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

5
5
years of professional experience

Work History

Service Technician

Pagan River Heating and Cooling
12.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Customer Account Representative

Ferguson
09.2022 - 12.2024
  • Enhanced client retention by providing exceptional customer service and promptly resolving issues.
  • Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Devised tactics to grow customer base and boost sales.
  • Collaborated with sales teams to upsell products and services, resulting in increased revenue.
  • Increased client retention, consistently maintaining strong relationships with key accounts.

General Manager

Blue Crab And Purple PIg
12.2021 - 09.2022
  • Effective introduction and management of organizational change
  • Establishment of high level relationships with key customers
  • Recruitment, training and empowerment of employees to achieve key performance indicators
  • Strong revenue growth and performance excellence
  • Assume profit and loss responsibility for the company
  • Develop and implement strategies for revenue and profit growth
  • Develop and execute short and long term marketing strategies
  • Plan and implement processes to improve efficiency and cost-effectiveness
  • Develop and monitor budgets and forecasts
  • Oversee processes for quality management
  • Recruit, develop and performance manage staff to establish a top performing team

FOH Manager

Capt. HArrell's Seafood House
07.2020 - 12.2021
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Enforced employee image and grooming standards.
  • Controlled and maintained labor costs through careful scheduling.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Mentored and coached service team on effective techniques to enhance customer experiences.

Education

GED -

Warwick High School
Newport News, VA
06.2005

Skills

  • CRM Tracking
  • Goal-Oriented
  • Process Improvements
  • Customer service
  • Problem-solving
  • Sales techniques
  • Organizational skills
  • Conflict resolution
  • Self-motivation
  • Attention to detail
  • Active listening
  • Decision-making
  • Stress management
  • Relationship building
  • Excellent communication
  • Multitasking
  • Time management
  • Direct Sales

Timeline

Service Technician

Pagan River Heating and Cooling
12.2024 - Current

Customer Account Representative

Ferguson
09.2022 - 12.2024

General Manager

Blue Crab And Purple PIg
12.2021 - 09.2022

FOH Manager

Capt. HArrell's Seafood House
07.2020 - 12.2021

GED -

Warwick High School

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