JEFF SCHMIDT
CASTAIC,California
Summary
Dedicated Returns Coordinator with over 20 years of experience in managing returns for production equipment. Known for strong reliability, damage identification, and reporting skills. Committed to delivering exceptional service and supporting organizational goals through efficient returns management.
Overview
40
40
years of professional experience
Work History
Returns Coordinator
Independent Studio Services
Sunland, California
01.2010 - 08.2025
- Managed returns processing for diverse production equipment and props.
- Communicated with vendors to resolve return discrepancies effectively.
- Trained new staff on return processes and inventory management systems.
- Maintained organized documentation of all return transactions and correspondence.
- Researched missing shipments, researching discrepancies between invoices and packing slips.
- Provided guidance and training to new staff members on return process requirements.
- Organized returned products for inspection and restocking.
- Provided support to other departments by responding to requests for return information quickly and accurately.
- Followed up on late or incomplete returns from customers, escalating when necessary.
- Created reports on customer return activity for management review.
- Conducted physical inventory counts of returned merchandise.
- Assisted customers with inquiries about their returns via phone and email.
- Removed and discarded boxes and packing materials to ensure a tidy workspace.
- Rotated through various departments to meet demands of business.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Delivered or routed materials to departments using hand truck, conveyor or sorting bins.
Buyer
Independent Studio Services
Sunland, California
01.2005 - 01.2010
- Managed inventory levels to ensure timely availability of materials.
- Coordinated with production teams to align purchasing needs with inventory management.
- Developed relationships with suppliers to enhance collaboration and communication.
- Requested pricing quotes from suppliers to identify optimal sourcing options.
- Developed relationships with vendors to negotiate favorable pricing and payment terms.
Biomedical Field Tech
GE
Los Angeles, California
01.1986 - 02.2004
- Installed and maintained industrial equipment in various customer locations.
- Diagnosed and repaired mechanical issues on complex systems.
- Conducted routine inspections to ensure operational efficiency.
- Collaborated with engineering teams on product enhancements.
- Supported customers during equipment installations, ensuring seamless integration and functionality.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Responded quickly to emergency situations requiring immediate attention.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired equipment to comply with company standards, enhancing reliability and performance.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Conducted site surveys for new installations, assessing infrastructure and installation requirements to optimize setup.
- Maintained records by documenting installation, services and repairs.
- Planned installations by evaluating locations and determining access points.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Education
Associate of Arts - Electronics
ITT Technical Institute
Los Angeles, CA10-1985
Skills
- Return processing
- Order verification
- Product inspection
- Damage reporting
- Stock management
- Equipment maintenance
- Effective communication
- Team collaboration
- Reliability and professionalism
Timeline
Returns Coordinator
Independent Studio Services
01.2010 - 08.2025
Buyer
Independent Studio Services
01.2005 - 01.2010
Biomedical Field Tech
GE
01.1986 - 02.2004
Associate of Arts - Electronics
ITT Technical Institute