Jeff Swain
Deltona,FL
Summary
With over 30 years of experience in body shop estimating and certifications from A.S.E. and I-Car, I excel in customer service and technical expertise. At Coggin Collision, I was recognized for exceptional service, leveraging my skills to develop cost-effective repair estimates and foster strong relationships with suppliers and customers. My approach combines analytical prowess with interpersonal skills to achieve high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Estimator
Classic Collision
Daytona Beach, Florida
03.2025 - 11.2025
- Analyzed project specifications to prepare accurate cost estimates.
- Reviewed quotes from suppliers to ensure competitive pricing and quality materials.
- Coordinated with repair teams to clarify project scope and timelines.
Parts Coordinator
Wilkinson Cadillac
Sanford, NC
11.2023 - 01.2025
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Checked loaded materials compared to work orders for correctness.
- Ordered new inventory for parts department and placed specific customer orders.
- Compiled information related to part numbers, descriptions, suppliers into an electronic database.
- Sorted incoming packages into proper storage locations within the warehouse.
- Verified incoming shipments against purchase orders to ensure accuracy of delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Estimator
Fields Collision Center
Orlando, FL
03.2017 - 08.2023
- Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
- Evaluated different repair methodologies to create collision estimates for damages.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Auto Collision Estimator
Coggin Collision
Kissimmee, FL
02.2008 - 03.2017
- Conducted studies to determine data regarding standard hour and related costs.
- Reviewed factual information to determine costs to repair applicable damages.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Developed relationships with local body shops and other suppliers in order to secure competitive rates.
- Evaluated different repair methodologies to create collision estimates for damages.
- Advised customers on the best course of action based on their budget constraints.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Perkins High
Sandusky, OH06-1981
Skills
I have been in body shop estimating for over 30 years
I have been ASE and I-Car certified through the years
Enjoy customer service
Timeline
Estimator
Classic Collision
03.2025 - 11.2025
Parts Coordinator
Wilkinson Cadillac
11.2023 - 01.2025
Estimator
Fields Collision Center
03.2017 - 08.2023
Auto Collision Estimator
Coggin Collision
02.2008 - 03.2017
High School Diploma -
Perkins High