Jeff Turner
Granbury
Summary
Dynamic Grocery Manager with extensive experience at HEB Grocery Store, adept at coordinating inventory and enhancing customer service. Proven track record in exceeding sales goals through effective merchandising strategies and fostering a collaborative team environment. Skilled in training and mentoring staff, driving performance, and ensuring operational excellence.
Overview
15
15
years of professional experience
Work History
Grocery Manager
HEB Grocery Store
09.2019 - 12.2023
- Managed a team of 25+ partners to run a professional and efficient Grocery department for both Stephenville & Granbury Heb.
- Utilized proficient merchandising techniques and buying advantages in order to meet & exceed sales goals set by HEB.
- Built relationships with HEB partners,managers,Independent vendors to maximize performance and profitability in the department & store.
- Responsible for achieving or exceeding goals of financial, labor & payroll, training, processes, lanes of accountability, in order to lead a successful Grocery department.
- Performed evaluations for all partners under the Grocery department in terms of performance and merit increases.
- Attended several continued education meetings/conferences in order to stay aware of customer purchasing trends and market awareness.
- Worked closely with managers of different departments in order to achieve store goals that were greater than the Grocery departments individual goals.
Assistant Manager
HEB Grocery Store
07.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Grocery Team Leader
HEB Grocery Store
06.2011 - 07.2017
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
Overnight Manager
HEB Grocery Store
09.2008 - 05.2011
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Lead a team in what is essentially the most important function of a grocery business in overnight production.
Education
Business Administration
S.H Rider Highschool
Wichita Falls, TX05.2002
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Task delegation
- Merchandising strategies
Timeline
Grocery Manager
HEB Grocery Store
09.2019 - 12.2023
Assistant Manager
HEB Grocery Store
07.2017 - 08.2019
Grocery Team Leader
HEB Grocery Store
06.2011 - 07.2017
Overnight Manager
HEB Grocery Store
09.2008 - 05.2011
Business Administration
S.H Rider Highschool
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