Jeff Watson
McKeesport,PA
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Dependable Store Manager offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching. Reliable Store Manager with 28 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar General
Greensburg, Pennsylvania
01.2026 - Current
- Managed daily operations and ensured compliance with company policies.
- Supervised staff scheduling and optimized labor resources effectively.
- Trained new employees on store procedures and customer service standards.
- Oversaw inventory management and conducted regular stock audits.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and addressed concerns promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
Assistant Manager/Lead Customer Service Associate
Rite Aid
McKeesport, Pennsylvania
06.2016 - 07.2025
- Trained and supervised staff on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Collaborated with management to improve workflow processes within the store.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
Inbound Call Center Agent
CVS Specialty Billing
Monroeville, Pennsylvania
08.2015 - 06.2016
- Provided exceptional customer service to enhance patient satisfaction experience.
- Answered inbound calls to provide information, answer questions or discuss payment options.
Store Manager
Eckert Drug/Rite Aid
McKeesport, Pennsylvania
05.2006 - 08.2015
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Ringgold High School
06-1995
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Employee training
- Customer service
- Program implementation
- Accurate cash handling
- Team-oriented
- Reliable
- Outstanding communication skills
- Shift checklists
- Staff training and development
- Sales professional
- Retail inventory management
- Customer relations
- Store operations
- Customer service management
- Training and mentoring
To explain my break of employment
From the end of July to January 1st I was a caregiver for my mother in law who is now on hospice care and private care so I am able to return to the workforce.
Timeline
Store Manager
Dollar General
01.2026 - Current
Assistant Manager/Lead Customer Service Associate
Rite Aid
06.2016 - 07.2025
Inbound Call Center Agent
CVS Specialty Billing
08.2015 - 06.2016
Store Manager
Eckert Drug/Rite Aid
05.2006 - 08.2015
High School Diploma -
Ringgold High School