Jeff Whan
Illinois Secretary Of State
Ottawa,IL
34
years of professional experience
Dynamic professional with extensive experience at the Social Security Administration, excelling in policy interpretation and compliance. Proven leadership in training staff and enhancing service delivery. Skilled in logistics inventory management, ensuring operational efficiency and accuracy. Committed to exceptional customer service and continuous process improvement.
Work History
Public Service Representative
6 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed applications and renewals for various licenses and permits accurately.
- Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
- Educated the public on regulations and procedures related to vehicle registration and licensing.
Seasonal Support Driver
- Delivered 50-100+ packages daily using my personal vehicle while following optimized routes to ensure timely deliveries
- Utilized mobile delivery technology to scan packages, confirm deliveries, and maintain accurate tracking records.
- Ensured safe handling and transport of packages while meeting delivery timelines.
- Followed UPS safely and operational procedures.
- Coordinated with UPS drivers and dispatch staff to efficiently receive and distribute packages within assigned routes.
District Manager
1 Year 7 Months- Oversaw daily operations to ensure compliance with SSA policies and procedures.
- Developed and implemented strategies to enhance service delivery.
- Analyzed performance metrics to identify areas for operational improvement and efficiency.
- Trained and mentored staff on best practices for customer service and case management.
Claims Technical Expert
15 Years 7 Months- Served as technical authority for claims specialists and service representatives, providing guidance on complex entitlement issues.
- Interpreted and applied Social Security laws, regulations, and policies to ensure accurate claims determinations.
- Reviewed and resolved complex retirement, survivor, disability, and Medicare claims requiring advanced policy analysis.
- Conducted quality reviews of claims adjudication to ensure compliance with SSA procedures and reduce processing errors.
- Provided technical training, mentoring, and coaching to staff on claims development, policy interpretation, and system usage.
Logistics Specialist
16 Years 10 Months- Supervised and coordinated logistics operations including supply chain management, transportation, and equipment distribution.
- Led and mentored teams of enlisted personnel, ensuring compliance with Air Force logistic procedures and standards.
- Managed inventory control, warehouse operations, and asset accountability for government equipment and materials.
- Planned and executed deployment logistics, coordinating movement of personnel, cargo, and equipment to support global missions.
- Oversaw logistics documentation, tracking systems, and reporting to maintain accurate records and operational transparency.
- Coordinated with multiple units and command leadership to ensure timely delivery of supplies and equipment.
- Enforced federal and Department of Defense logistics regulations related to property management and transportation.
Education
Associate of Arts - Psychology
Associate of Arts - Culinary Arts
Skills
Exceptional Customer Service
Policy Interpretation and Compliance
Leadership and Staff Training
Logistics Inventory Management
Multitasking and Time Management
Problem Solving and Process Improvement
Communication and Public Relations
Timeline
Public Service Representative
Illinois Secretary Of State
03.2026 - CurrentRead More
Seasonal Support Driver
United Parcel Service, UPS
12.2025 - 12.2025Read More
District Manager
Social Security Administration, SSA
02.2024 - 09.2025Read More
Claims Technical Expert
Social Security Administration, SSA
07.2008 - 02.2024Read More
Logistics Specialist
USAF/California Air National Guard
06.1992 - 04.2009Read More
Southern California School of Culinary Arts
Associate of Arts from Culinary Arts
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Heartland Community College
Associate of Arts from Psychology
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