Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Baker

Silvis,IL

Summary

Experienced Public Service Representative with application processing and community outreach. Known for delivering high-quality customer service. Focused on leveraging skills to boost community satisfaction and provide effective support. Customer service is my passion and I will strive to continue to grow.

Overview

6
6
years of professional experience

Work History

Public Service Representative

Illinois Secretary Of State
Silvis, Illinois
08.2023 - Current
  • Processed applications for driver's licenses and state ID cards, ensuring timely issuance for customers.
  • Assisted customers with inquiries regarding licensing procedures, enhancing their understanding and satisfaction.
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Assisted customers with navigating through the website for online services.
  • Delivered quality customer service with a friendly attitude, fostering a welcoming environment for all visitors.
  • Greeted guests and provided exceptional customer service.
  • Performed Driving Test and CDL Testing

Elected Official- Rock Island County Board

Rock Island County, Illinois
Rock Island, Illinois
02.2020 - Current
  • Worked with cross-functional committees to achieve goals.
  • Worked successfully with diverse group of county officials to accomplish goals and address issues related to our County and Taxpayers.
  • Represent my district with leadership and great customer service for my community.
  • Help make informed decisions that help our community thrive.

Education

Licensed Cosmetologist -

Capri College
Davenport, IA
08-2003

University of Iowa
Iowa City, IA

Black Hawk College
Moline, IL

Skills

  • Application processing and license issuance
  • Driving assessment
  • Customer inquiry response and support
  • Online service navigation
  • Outstanding customer service
  • Community engagement and representation
  • Adaptability and professionalism
  • Active listening and interpersonal skills

Timeline

Public Service Representative

Illinois Secretary Of State
08.2023 - Current

Elected Official- Rock Island County Board

Rock Island County, Illinois
02.2020 - Current

Licensed Cosmetologist -

Capri College

University of Iowa

Black Hawk College
Melissa Baker