Jeff Winter
Canton,OH
Summary
Dynamic customer service professional with extensive experience at Panther Expedited, adept at resolving inquiries and enhancing satisfaction. Skilled in call handling and teamwork, I effectively trained new staff and streamlined processes, achieving high retention rates. Committed to understanding customer needs while maintaining confidentiality and professionalism in all interactions.
Overview
22
22
years of professional experience
Work History
Work From Home Agent
Auceras
07.2020 - 07.2025
- Assisted members with inquiries to enhance overall customer satisfaction.
- Provided support in resolving member issues through effective communication and problem-solving.
- Collaborated with team members to streamline service processes and improve response times.
- Used job related computer and team services services to better assist members with their needs.
Customer Service Representative
Panther Expedited
04.2003 - 04.2010
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Processed transactions accurately using CRM systems, maintaining detailed records for reference.
- Collaborated with team members to streamline communication processes, enhancing service delivery.
- Handled escalated issues effectively, providing solutions that addressed customer concerns promptly.
- Trained new staff on customer service protocols and best practices, fostering a knowledgeable team environment.
- Conducted follow-ups with customers post-interaction to ensure continued satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Home Economics
Central Hower High School / Clark High School
Akron, OH / Las Vegas. NVSkills
- Phone etiquette
- Billing management
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Customer relations
- Teamwork and collaboration
- Professional telephone demeanor
- Call documentation
- LiveChat messaging
- Call center operations
- Following scripts
- Customer data confidentiality
Accomplishments
Satisfied customer feedback in assisting problem solving issues.
Timeline
Work From Home Agent
Auceras
07.2020 - 07.2025
Customer Service Representative
Panther Expedited
04.2003 - 04.2010
High School Diploma - Home Economics
Central Hower High School / Clark High School