Jeff Wright
Rockwall
Summary
Results-driven professional with proven skills in operational procedures and problem solving. Successfully coordinated inventory management and developed strategies to improve customer satisfaction and sales performance.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Shop Manager
Michaels Keys
Dallas
08.2023 - Current
- Coordinated inventory management, overseeing stock levels and product displays.
- Engaged with customers, addressing inquiries and resolving issues promptly.
- Monitored sales trends, adjusting strategies to meet customer demands.
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Locksmith Technician
Texas Safe & Lock
Plano
12.2020 - 07.2023
- Installed and repaired locks on residential and commercial properties.
- Guided customers in selecting optimal locking systems tailored to security needs.
- Performed security assessments to recommend tailored lock upgrades and enhancements.
- Operated key cutting machines to create duplicates and specialized keys.
- Provided emergency lockout services for clients in urgent situations.
- Maintained accurate records of service calls and inventory management systems.
- Disassembled locksets for repair or replacement of components as necessary.
- Cut keys by code as well as by hand using a variety of machines.
- Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
- Performed rekeying services on existing locksets to provide new key combinations.
- Ensured proper storage and transportation of inventory items including keys, lock cylinders, safes and related products.
- Evaluated the installation locations of locksets to ensure compliance with local building codes.
- Created reports detailing work performed for each job assignment upon completion.
- Delivered emergency lockout services to clients in urgent situations.
- Recognized opportunities to upsell services or products, enhancing customer satisfaction during service calls.
- Attended training sessions regularly to stay abreast of latest developments in the field.
- Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
- Programmed electronic keypads, card readers and other access control systems based on customer specifications.
- Conducted routine maintenance checks of all installed lock systems to identify potential problems before they occur.
- Assisted customers with selecting the best type of lock system for their needs.
Education
GED -
South Garland High School
Garland, TX06-1983
Skills
- Inventory management
- Visual merchandising
- Sales trend analysis
- Customer engagement
- Operational procedures
- Security assessment
- Lock installation
- Key cutting
- Emergency lockout service
- Problem solving
- Attention to detail
- Effective communication
Certification
Customer Service
Timeline
Shop Manager
Michaels Keys
08.2023 - Current
Locksmith Technician
Texas Safe & Lock
12.2020 - 07.2023
GED -
South Garland High School