Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Behavior Health Technician
Stand And Recover; STAR
Phoenix, AZ
05.2021 - 01.2024
Maintained accurate records of client progress and behaviors.
Monitored clients' physical and emotional wellbeing.
Facilitated group therapy sessions for clients dealing with a variety of mental health disorders.
Led recreational activities for clients to foster socialization skills development.
Case Manager
New Freedom Church
Phoenix, AZ
11.2020 - 02.2021
Assessed clients' needs, developed service plans and monitored progress towards goals.
Developed individualized care plans with input from clients and their families.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained up-to-date case records with case activity status.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Clinical Support Specialist
Lifewell Behavioral Healthcare
Phoenix, AZ
04.2012 - 11.2020
Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating medical records.
Maintained accurate documentation of patient visits and treatments.
Ensured compliance with HIPAA regulations for the protection of patient information.
Answered phones promptly in a professional manner while providing excellent customer service.
Served as a resource for questions about office policies and procedures from co-workers and external customers.
Education
Some College (No Degree) - Emergency Medical Technology
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ
Skills
Data Entry Experience
Documentation Skills
45 WPM
Client Transportation
Activity Monitoring
Microsoft Word Experience
HIPAA knowledge
Effective communication abilities
Excellent Customer Service Skills
Charting and Clinical Documentation
References
References available upon request.
Timeline
Behavior Health Technician
Stand And Recover; STAR
05.2021 - 01.2024
Case Manager
New Freedom Church
11.2020 - 02.2021
Clinical Support Specialist
Lifewell Behavioral Healthcare
04.2012 - 11.2020
Some College (No Degree) - Emergency Medical Technology
Maricopa Community Colleges - Scottsdale Community College
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