Katrina Pantuso
Allentown,PA
Summary
I am currently unemployed, looking for a long-term employment that has opportunity for growth in the company. I have 10years of experience working with the public, in many different settings. I am a fast learner and very flexible. Thank you for you consideration.
Overview
8
8
years of professional experience
Work History
Behavior Health Technician
Pyramid Healthcare
04.2023 - 07.2024
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
Sales Associate/Store Manager
Metro by T-Mobile
09.2018 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Trivet Family Restaurant
03.2016 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg06-2007
Skills
- Customer service
- Customer relations
- Data entry
- Relationship building
- Call center experience
Timeline
Behavior Health Technician
Pyramid Healthcare
04.2023 - 07.2024
Sales Associate/Store Manager
Metro by T-Mobile
09.2018 - 02.2023
Waitress
Trivet Family Restaurant
03.2016 - 01.2018
High School Diploma -
Phillipsburg High School
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