Kenya Musgrove
Miami,FL
Summary
Amiable with Michaels skilled in creating constructive and cooperative working relationships within team setting. Solid leader successfully follows through with team goals and expectations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Behavior Health Technician
Jose
North Miami, FL
05.2024 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
Cashier
Michaels Craft Store
North Miami Beach, FL
05.2022 - 05.2024
- Processed sales transactions to prevent long customer wait times.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
Behavioral Health Technician
Safe Future
North Miami, FL
05.2021 - 05.2022
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Educated clients on important life skills, housekeeping and food preparation.
- Maintained client and employee areas in good working order and with adequate supplies.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Assisted with execution of client activities, support groups and field trips.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Led individual and group therapy sessions to promote patient wellness and independence.
Wedding Server
Melva's Catering
Miami Gardens, FL
10.2016 - 12.2019
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Greeted customers, answered questions and recommended specials to increase profits.
- Educated guests on meals during by answering questions and bringing special orders.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Prepared serving and appetizer trays and setting tables in setup for events.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Education
Dental Assisting
Miami Dade College
Miami, FLHigh School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05.2019
Skills
- Honest and Ethical
- Cash Counting Machine Operations
- Cash Register Operations
- Customer Relations
- Credits and Refunds
- Problem Solving
- Customer Service
- Scanner Operations
- Customer Assistance
- Cash Register Operation
- Cleaning and Sanitizing
- Product Location
- Problem Resolution
- Relationship Building
- Active Listening
- Team Building
- People Skills
- Supervision & Leadership
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Good Work Ethic
Timeline
Behavior Health Technician
Jose
05.2024 - Current
Cashier
Michaels Craft Store
05.2022 - 05.2024
Behavioral Health Technician
Safe Future
05.2021 - 05.2022
Wedding Server
Melva's Catering
10.2016 - 12.2019
High School Diploma -
Alonzo And Tracy Mourning High School
Dental Assisting
Miami Dade College