Jeffca Escarmant
WINTER HAVEN,FL
Summary
- Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
- Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
13
13
years of professional experience
Work History
Receptionist Coordinator
Medline
01.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Security Officer
Disney
11.2012 - 12.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections and patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Implemented access control measures, verifying identification of individuals entering restricted areas.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Developed incident reports detailing observations and actions taken during security events.
- Collaborated with management to enhance security policies and improve operational efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Customer Service Representative
TTEC (Telehealth)- Healthcare Solutions
02.2015 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed appeals of denied claims on patient bills.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
Education
Associate of Science - Computer Security
Hillsborough Community College
Tampa, FL12-2026
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Report writing
- FLUENT IN ( Haitian Creole )
- Electronic surveillance
- Threat management
- Crisis management
- Theft prevention training
- Crime prevention methods
- Work Planning and Prioritization
- Operations management
- Risk management
Timeline
Receptionist Coordinator
Medline
01.2022 - Current
Customer Service Representative
TTEC (Telehealth)- Healthcare Solutions
02.2015 - 11.2020
Security Officer
Disney
11.2012 - 12.2021
Associate of Science - Computer Security
Hillsborough Community College