Mia Vuolo
North Branford
Summary
Detail-oriented office professional with a solid background in managing appointments and resolving customer concerns. Expertise in team collaboration and training new staff to uphold service excellence while optimizing workflow. Learning to seek experience in the healthcare administration field.
Overview
5
5
years of professional experience
Work History
Receptionist Coordinator
Rain Wellness Spa
Branford, CT
06.2021 - Current
- Managed scheduling and appointment bookings to optimize client flow and service efficiency.
- Trained new reception staff on operational procedures, promoting consistency in client service standards.
- Oversaw inventory management for office supplies and spa products, ensuring adequate stock levels.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Education
Bachelor of Science - Organizational Leadership
Valdosta State University
Valdosta, GA12-2024
Skills
- Scheduling appointments
- Document management
- Calendar management
- Greeting and seating clients
- Strong leadership
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Teamwork and collaboration
Timeline
Receptionist Coordinator
Rain Wellness Spa
06.2021 - Current
Bachelor of Science - Organizational Leadership
Valdosta State University