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To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experience in retail and hospitality work. Customer service skills dealing with adults and children. Experienced in Word and Outlook. Trained in medical terminology and HIPAA guidelines, Athena and Clearwave EMR systems.

Goal-oriented and highly organized Learning & Guest Service Manager with a strong background in the hospitality industry. Primary objective is to ensure exceptional customer service and guest satisfaction by facilitating smooth communication between departments. Proven track record in staff training, maintaining hotel safety and cleanliness, and handling incident reports. Over 10 years of intensive experience with excellent management and interpersonal skills in busy tourism environments. Confident in ability to lead and train staff effectively. Exceptional data analysis and database management skills for gathering and analyzing statistical data to generate insightful reports. Designs, implements, and evaluates training programs for all hotel staff, ensuring alignment with hotel standards and guest expectations. Acts as a communication hub between guests and team members, providing updates on services and addressing queries or disputes. Continuously strives for improvement, identifying areas for enhancement and leading initiatives to enhance overall service quality.

Dedicated Senior Customer Service Representative with motivation to maintain customer satisfaction and to contribute to company success. Personable and responsible customer service representative with over 20+ years of experience working in a fast-paced environments and in a demanding call center. Solid team member with a positive attitude. Excellent communication and time management skills with the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. I have the ability to work with a variety of people and situations that often require patience and courtesy. I manage and resolve all customer service inquiries including but not exclusively by phone, fax, email, and in person. I have an exceptional phone presence which helps me develop and sustain productive customer relationships. Result-driven with a proven ability to establish a successful rapport with clients. Core Strengths Fast learner with a wide range of practical skills.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Joziah is a communication specialist with 4 years of experience in customer service, event work, and community outreach, along with certifications in data analysis and hotel management. He went into the communication field after leading his highschool’s news team for two years, where he learned much of the organizational communication process along with experience in media creation and management. Coming to Florida to attend USF, Joziah became closely connected to Tampa’s extensive military community through his veteran father, later becoming an ambassador for the University of South Florida’s Office of Veteran Success.
Joziah specializes in his adaptability, helping bolster his team and keep things running efficiently. With several years of experience with customer service and hospitality, Joziah makes creating a welcoming and productive environment a breeze. Currently, Joziah is looking for new opportunities where he can both grow with a mission-driven company while also aiding local communities, specifically military connected families.

Jefferson Alexis Hernandez - Perez

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Work-Based Learning Intern

L.C. Bird High School

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