Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Interests
Timeline
Generic

Jefferson Davis

San Jose,CA

Summary

Experienced in the telecommunications industry with over 5 years of expertise as a Sales and Customer Service professional at AT&T, one of the largest companies in the field. Demonstrated business acumen and professionalism leading to strong customer relationships and sales growth. Possesses a deep understanding of the sales process and a focus on customer relations. Well-equipped to contribute to the success of any organization.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

AT&T
01.2023 - 03.2024
  • Promoted to this operations and people leadership role, generating revenue growth and customer satisfaction improvements at one store before being transitioned to multiple other underperforming stores to turnaround performance and increase KPI success
  • Provided interpersonal skills and product training to staff in order to enhance performance in sales and customer service
  • Conducted training sessions to ensure effective use of new software.
  • Owned back-end administrative functions including inventory management, cash handling, safety and security, and audits
  • Drove shift in hiring culture focused on attracting and retaining high-quality candidates.
  • Trained and guided a team of up to 15 salespeople, facilitating their attainment and career growth.

Senior Sales Consultant

AT&T
07.2014 - 12.2022
  • Applied a consultative sales approach and followed strategic marketing initiatives to develop new business approach that drives successful attainment metrics
  • Evaluated clients’ needs and created a plan of actions to provide necessary products
  • Cultivated existing customer relationships and build rapport with new clients through extensive product knowledge and follow-ups
  • Assisted managers to monitor and enhance attainment of target metrics attainment

Sales Specialist

Saks Fifth Avenue
09.2012 - 11.2013
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, including mentored new sales associates to contribute to the store’s positive culture

Education

High School Diploma -

Calaveras Hill High School
Milpitas, CA

Skills

  • Communication
  • Public speaking
  • Marketing strategy
  • Sales consultation
  • Retail operations
  • Staff management
  • Sales strategy

Hobbies and Interests

TEDx Talks, Cooking, Snowboarding, Reading, Hiking, Learning new tech skills

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Interests

Technology

Sports

Hiking

Fitness

Traveling

Timeline

Assistant Store Manager

AT&T
01.2023 - 03.2024

Senior Sales Consultant

AT&T
07.2014 - 12.2022

Sales Specialist

Saks Fifth Avenue
09.2012 - 11.2013

High School Diploma -

Calaveras Hill High School

Similar Profiles

CREATE PROFILE