Jefferson Julsaint
East Orange,NJ
Summary
Dynamic professional with a proven track record at Adventure Parks, enhancing customer experiences and fostering loyalty through exceptional customer service and problem-solving abilities. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive outcomes. Demonstrated success in leading teams and improving operational efficiency, contributing to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Airport
Newark, NJ
03.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Adventure Tour Guide
Adventure Parks
BAVARO,DOMINICAN REPUBLIC
02.2017 - 03.2018
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events
- Built a loyal clientele base as a result of fostering genuine connections with guests throughout each tour experience.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Volunteer
Bilotch Organisation
PORT -AU-PRINCE, HAITI
01.2014 - 06.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Created educational materials to convey important information to service recipients.
Education
No Degree - IT Tech
Pcage
Clifton, NJ02.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft PowerPoint
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Full Professional
Haitian creole
Native or Bilingual
Timeline
Customer Service Representative
Airport
03.2023 - 12.2023
Adventure Tour Guide
Adventure Parks
02.2017 - 03.2018
Volunteer
Bilotch Organisation
01.2014 - 06.2016
No Degree - IT Tech
Pcage