Jefferson Licudo
Las Vegas,NV
Summary
Outgoing customer service, with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Lead Valet Attendant
Circa
11.2021 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Met diverse needs of valet customers.
- Delivered above and beyond service to VIP guests at property.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Customer Service Supervisor
Zappos
05.2019 - 10.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided technical assistance with work from home set up.
- Coached employees through day-to-day work and complex problems.
Front Desk Host
Zappos
06.2018 - 10.2021
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Zappos
06.2017 - 10.2021
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Automotive Service Technician -
Sequoia Technical Institute
Fremont, CA06.2004
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2001
Skills
- Customer Service
- Leadership Management
- Scheduling and Coordinating
- Staff Support
- Administrative and Office Support
Timeline
Lead Valet Attendant
Circa
11.2021 - Current
Customer Service Supervisor
Zappos
05.2019 - 10.2021
Front Desk Host
Zappos
06.2018 - 10.2021
Customer Service Representative
Zappos
06.2017 - 10.2021
Automotive Service Technician -
Sequoia Technical Institute
High School Diploma -
South Tahoe High School
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