Jefferson Rivera
Houston
Summary
Customer-focused Hotel Front Desk Receptionist known for delivering high productivity and efficiently completing tasks. Possess specialized skills in check-in/check-out processes, reservation management, and guest service optimization. Excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Receptionist
Quality Suites Hotel
Houston
06.2025 - 07.2026
- Handled payment transactions and processed refunds promptly.
- Maintained cleanliness and organization of the front desk area consistently.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Adhered strictly to all established policies and procedures related to safety and security protocols.
- Responded to inquiries and room requests made online, by phone, and via email.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
Education
Ceasar Chavez Highschool
Houston, TXSkills
- Payment processing
- Front desk operations
- Data entry accuracy
- Security monitoring
- Customer service
- Organizational skills
- Record keeping
- Multilingual proficiency
- Basic accounting
- Analytical skills
- Teamwork and collaboration
- Multitasking
- Analytical thinking
Timeline
Hotel Front Desk Receptionist
Quality Suites Hotel
06.2025 - 07.2026
Ceasar Chavez Highschool