Deona Gjoka
New Jersey
Summary
Motivated finance student with customer-facing experience in hospitality retail, and public services, developing strong skills in cash handling, accuracy, communication, and problem-solving. Skilled in assisting diverse customers, handling transactions, opening store credit accounts, and supporting daily operations in fast-paced environments. Reliable, detail-oriented, and committed to creating positive experiences while balancing work responsibilities with academic success.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Hotel Front Desk Receptionist
Hilton
Edgewater
07.2025 - Current
- Managed reservation systems to ensure accurate bookings and updates.
- Assisted guests with inquiries and provided information about hotel services.
- Processed payments efficiently and maintained accurate financial records.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
Election Poll Worker
Bergen County Board of Elections
Cliffside Park
11.2024 - Current
- Provided excellent public service while upholding confidentiality, professionalism, and strict election integrity standards.
- Assisted with voter verification, check-in, and ballot distribution while ensuring compliance with election procedures.
- Provided clear instructions to voters, maintained an organized polling site, and supported smooth ballot processing.
- Collaborated with a diverse team of poll workers to maintain accuracy, security, and fairness at every step of the process.
Customer Experience Coordinator/ Cashier
Marshalls
Edgewater
12.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit
- Answered customer inquiries regarding store policies and procedures.
- Partnered with management to execute in-store promotional strategies.
- Implemented customer loyalty programs to increase repeated business and customer retention.
- Collaborated with team members to resolve customer complaints effectively and promptly.
Cabinet Member
National Honor Society, NHS
New York
04.2022 - 06.2024
- Planned and completed group projects, working smoothly with others
- Demonstrated leadership by making improvements to the school and helping promote teamwork
- Collaborated with others to discuss new opportunities
Junior President/ Student Government Member
High School for Environmental Studies
New York
09.2022 - 09.2023
- Prepared and presented monthly reports to the student council members summarizing activities and accomplishments
Education
BBA - Finance
Baruch College
New York, NY 08.2024 - 01.2026
High School For Environmental Studies
New York, NYSkills
- Customer Service
- Payment Processing
- Attention to detail
- Organizational abilities
- Project Leadership
- Collaborative Teamwork
- Confidentiality
- Goal-Oriented
- Reliability
Languages
English, Albanian
First Language
Spanish
Upper Intermediate
B2
Timeline
Hotel Front Desk Receptionist
Hilton
07.2025 - Current
Election Poll Worker
Bergen County Board of Elections
11.2024 - Current
BBA - Finance
Baruch College
08.2024 - 01.2026
Customer Experience Coordinator/ Cashier
Marshalls
12.2022 - Current
Junior President/ Student Government Member
High School for Environmental Studies
09.2022 - 09.2023
Cabinet Member
National Honor Society, NHS
04.2022 - 06.2024
High School For Environmental Studies