Kathleen Olson
Poulsbo,WA
Summary
Highly-motivated individual with a desire to take on new challenges, displays strong work ethic, adaptability and exceptional interpersonal skills. Works effectively supervised or unsupervised in a team or independently, multitasking and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Quality Inn & Suites
Silverdale, WA
08.2023 - Current
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Responded to customer complaints and addressed issues promptly and professionally.
- Provided excellent customer service to ensure a positive experience for all hotel guests.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Handled telephone inquiries answering any questions or inquires and directing calls accordingly.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
Hotel Night Auditor
Quality Inn & Suites
Silverdale , WA
01.2022 - 08.2023
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Tracked income and expenses for business using accounting software.
- Prepared weekly payroll for team of salaried and hourly employees.
Front Desk Receptionist
Midway Inn
Bremerton, WA
06.2020 - 02.2023
- Greeted customers warmly and made them feel welcome, and Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained accurate records of financial transactions and monitored budget performance.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
Residential House Cleaner
Glam team
Bremerton, WA
02.2019 - 08.2020
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Tacoma Community College
Tacoma, WA06-2019
Some College (No Degree) - Business Management
Olympic College
Bremerton, WASome College (No Degree) - Substance Abuse Counselor
Grand Canyon University
Phoenix, AZSkills
- Professional Appearance
- Customer Service
- Invoicing and Billing
- Management
- Data Entry
- Customer Service
- Office Organization
- Data Confidentiality
- Teamwork and Collaboration
- Goal Setting and achieving
- Nightly Audits
- Attention to Detail
- Multitasking
- Computer Skills
- Interpersonal Skills
- Conflict Management
- Time management abilities
- Problem-solving skills
- Phone and Email Etiquette
- Self Motivation
- Effective Communication and Active Listening
- Adaptability, reliability and Flexibility
- Continuous Improvement
References
References available upon request.
Timeline
Hotel Front Desk Receptionist
Quality Inn & Suites
08.2023 - Current
Hotel Night Auditor
Quality Inn & Suites
01.2022 - 08.2023
Front Desk Receptionist
Midway Inn
06.2020 - 02.2023
Residential House Cleaner
Glam team
02.2019 - 08.2020
High School Diploma -
Tacoma Community College
Some College (No Degree) - Business Management
Olympic College
Some College (No Degree) - Substance Abuse Counselor
Grand Canyon University