Jefferson Santos
Meraux,LA
Summary
Experienced professional with a background in leadership, inventory management, technical supervision, and customer service. Skilled in team collaboration, decision-making, and operations management. Strong ability to provide excellent service and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Technical Supervisor
Encore Global
03.2022 - Current
- In charge of daily paperwork, ensuring crew understand the work for the day
- Checking in with clients for any pop up or changes throughout events
- Set up ballrooms and breakout rooms for meeting spaces
- Understanding of all A/V equipment and troubleshooting
- Training techs on new gear and work standards
- Delegate crew members and doing quality checks
- Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section
- Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers
- Training/Staff Development Assists in training technicians on all floor activities and on hotel and Encore service expectations
- Operations Management Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Shift Leader
The Coffee House
03.2018 - 01.2022
- Restocking, Working with a team
- Handling money
- Cleaning and closing shop
- Decision maker, and Making Drinks
Inventory Specialist
Best Buy
10.2020 - 04.2021
- Checking inventory daily,
- Handling orders in-store/online
- Packaging and sending,
- Moving items 50+ Lbs.
Education
Bachelor of Science in Information Technology -
University of Phoenix
11.2025
Certificate -
Nunez Community College
05.2021
High School Diploma -
Chalmette high school
05.2018
Skills
- Active Listener
- Adaptability
- Computer Proficiency
- Customer Service
- Decision Maker
- Equipment Operation
- Fast Learner
- Handling money
- Handling orders in-store/online
- Inventory Analysis
- Leadership Experience
- Moving items 50 Lbs
- Operations Management
- Order Processing
- Packaging and sending
- People Skills
- Quality Control
- Restocking
- Training/Staff Development
- Working with a team
Performing Arts Experience
- Glitter and Gloves, 2015, 2018, Stage Manager at Chalmette high School
- Christmas Show, 2015, 2018, Stage Manager at Chalmette High School
- Maumus Center and Planetarium, Stage Manager, Sounds and Light Setup
Languages
- English
- Spanish
Awards
- 1-Star Tech certify (Encore)
- 4-year Tech Service (Chalmette high)
References
- Charles Casar, Coordinator St. Bernard Cultural Arts Program, ccassar@sbpsb.org, 504-975-4181
- Fred Hebert, Technical director of Chalmette Culture Arts Center, fjh261@gmail.com, 504-638-8033
- Brett Thompson, The Coffee House Owner, Bremthom@gmail.com
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Technical Supervisor
Encore Global
03.2022 - Current
Inventory Specialist
Best Buy
10.2020 - 04.2021
Shift Leader
The Coffee House
03.2018 - 01.2022
Bachelor of Science in Information Technology -
University of Phoenix
Certificate -
Nunez Community College
High School Diploma -
Chalmette high school