JEFFERY BOUTELL
Lebanon,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Cybersecurity Analyst
Warren County Telecom
12.2024 - Current
- Warren County Telecom’s security team focuses more on Governance Risk and Compliance (GRC) giving me hands on experience with CIS and NIST SP’s. EDR management, CISCAT-pro benchmark scans & reports, I have also developed and maintain the monthly security awareness training for all users within Emergency Services and Telecommunications departments.
Data Systems Technician
Warren County Telecom
03.2022 - 12.2024
- Performing weekly and monthly patch management for roughly 400 Mobile Devices, 200 servers, and 100 desktops. desktop support for onsite and offsite users including emergency services, dispatch, police, and fire users. Imaging MDCs for several police and fire departments county wide. Diligently handling any RMA’s with the correct vendors. Account creation, password resets and on-call Rotation, assist’s Telecoms Security Analyst with EDR management
Phone Operator
RDI Corporation
03.2020 - 06.2020
- Taking more than 100+ inbound calls a day providing excellent customer service booking client appointments.
Sales Associate
Microcenter
11.2017 - 06.2018
- Meet and greet customers helping them find product needs, help troubleshoot issues being experienced at home with a product.
Damage Control
United States Navy
07.2013 - 02.2016
- Performed preventive maintenance on ships firefighting equipment, taught other sailors proper and efficient firefighting techniques, maintaining other collateral duties while at sea.
Education
CompTIA Certifications - CompTIA Security+, CompTIA Server+, CompTIA A+, Cradlepoint CPCNA, Fortinet Certified Fundamentals in Cybersecurity, NACo PDA Cybersecurity Leadership Course
Warren County Career Center
Lebanon, OH01-2022
Skills
- Troubleshooting
- Basic Networking
- Security
- Patch Management
- Windows configuration
- Mobile Device management
- Active Directory
- Group Policy
- Analytical thinking
- Attention to detail
- Incident response
Timeline
Cybersecurity Analyst
Warren County Telecom
12.2024 - Current
Data Systems Technician
Warren County Telecom
03.2022 - 12.2024
Phone Operator
RDI Corporation
03.2020 - 06.2020
Sales Associate
Microcenter
11.2017 - 06.2018
Damage Control
United States Navy
07.2013 - 02.2016
CompTIA Certifications - CompTIA Security+, CompTIA Server+, CompTIA A+, Cradlepoint CPCNA, Fortinet Certified Fundamentals in Cybersecurity, NACo PDA Cybersecurity Leadership Course
Warren County Career Center
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