Jeffery Brown
Gresham ,Oregon
Summary
Customer service expert with extensive experience at Charter Spectrum, specializing in billing account management and conflict resolution. Consistently achieved 95% customer satisfaction through analytical thinking and effective communication. Dedicated to process improvement and client relationship enhancement through innovative solutions and compliance adherence.
Overview
20
20
years of professional experience
Work History
Mobile Billing Agent
Charter Spectrum
Vancouver, Washington
04.2025 - 07.2025
- Processed customer billing inquiries using company software and systems.
- Resolved discrepancies in billing statements through detailed account reviews.
- Communicated with clients to clarify payment terms and resolve issues.
- Maintained accurate records of transactions and customer interactions.
- Collaborated with team members to improve billing procedures and efficiency.
- Assisted customers in setting up automated payment options for convenience.
- Ensured compliance with company regulations during the billing process.
- Identified opportunities to reduce costs associated with billing operations.
Customer Service Representative
Portland General Electric Co.
Tualatin, Oregon
10.2024 - 12.2024
- Assisted customers with inquiries about energy services and billing.
- Processed customer requests using company software and communication tools.
- Resolved complaints by coordinating with internal departments for efficient solutions.
- Educated customers on energy-saving programs and initiatives offered by the company.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery processes and efficiency.
Customer Service Agent
Verizon Wireless
06.2022 - 08.2023
- Managed billing accounts and performed troubleshooting for cell phone issues, consistently achieving high customer service ratings.
- Processed payments and effectively promoted Verizon products and services, contributing to a 10% growth in upsells.
- Demonstrated resilience and reliability in handling customer inquiries, ensuring high-quality service and adherence to company policies.
Personal Banker
USBank
11.2014 - 11.2015
- Facilitated loan payment processing and provided account management support, achieving a 95% customer satisfaction rate.
- Offered tailored banking product solutions to meet individual customer needs, resulting in a 20% increase in product uptake.
- Leveraged strong interpersonal skills to build trust and long-term relationships with clients, reinforcing the bank's reputation for excellent customer service.
Activity Director
Raleigh Hills
09.2005 - 11.2005
- Organized and led engaging activities for senior citizens, ensuring safe transportation and adherence to traffic regulations.
- Created a vibrant community atmosphere by planning and executing local excursions, receiving commendations for enhancing residents' quality of life.
- Showcased organizational skills and a commitment to community service through the successful coordination of events and activities.
Education
Associate Degree - Computer And Information Sciences
Everest University Online
Orlando, FL01.2014
Skills
- 24hr Banking App Account Management
- Billing Account Management
- Cloud Computing
- Computer Information Science
- Database Management
- Information Systems
- IT Support
- Loan Payments
- Network Administration
- Technical Troubleshooting
- Troubleshooting
- Issuing Refunds
- Client Services
- Customer Advocacy
- Billing management
- Software navigation
- Compliance adherence
- Customer relationship management
- Conflict resolution
- Data accuracy
- Process improvement
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Analytical thinking
- Professionalism and ethics
- Billing software
- Deadline oriented
- Data entry proficiency
- Payment processing
- Accuracy and precision
- Dispute resolution
- Proficient in [software]
- Follow-up skills
- Numeric order
- Record preparation
- Patient account management
Accomplishments
- Technical Troubleshooting Expertise, At Verizon Wireless, swiftly resolved billing and technical issues, enhancing customer satisfaction and reducing complaint escalations by 30%.
- Financial Service Excellence, At USBank, optimized the 24hr banking app experience for clients, leading to a 15% increase in user engagement and positive feedback.
- Community Engagement Leadership, At Raleigh Hills, orchestrated community events that enriched senior citizens' lives, resulting in a 20% increase in participation and a boost in overall community morale.
Languages
English, Fluent
Timeline
Mobile Billing Agent
Charter Spectrum
04.2025 - 07.2025
Customer Service Representative
Portland General Electric Co.
10.2024 - 12.2024
Customer Service Agent
Verizon Wireless
06.2022 - 08.2023
Personal Banker
USBank
11.2014 - 11.2015
Activity Director
Raleigh Hills
09.2005 - 11.2005
Associate Degree - Computer And Information Sciences
Everest University Online