William Taylor
Cobleskill,New York
Summary
Empathetic and resourceful professional with extensive experience in customer service and working with diverse groups of people. Highly skilled in building rapport, resolving conflicts, and providing clear communication in challenging situations. Known for maintaining a calm, positive presence and ensuring the comfort and well-being of those I assist. Adept at handling sensitive circumstances with discretion and tact, while remaining focused on meeting the needs of individuals and contributing to team goals. Seeking to bring my strong interpersonal skills and commitment to service to a dynamic role where I can continue making a meaningful impact.
Overview
15
15
years of professional experience
Work History
Mobile Billing Agent
Spectrum
Schenectady, New York
01.2024 - Current
- Provide customer service support for mobile accounts, resolving billing and technical issues.Troubleshoot devices and assist customers with new service activations.Deliver high customer satisfaction ratings through effective problem-solving and communication skills.
Owner/Operator
Taylormade Photography
Cobleskill, New York
01.2010 - Current
- Conduct professional photo shoots for weddings, parties, and school portraits, ensuring client satisfaction
- Collaborate with clients to meet their specific advertising needs
- Define image requirements and plan photographic events
- Successfully collaborate with diverse personalities and work styles
Customer Service Associate
Speedway
Cobleskill, New York
03.2022 - 01.2024
- Provide excellent customer service by assisting customers with purchases and handling merchandise and fuel transactions
- Ensure store appearance supports a commitment to exceptional customer service
- Handle various programs, including gift cards, money orders, wire transfers, and coupons
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
Warming Center Attendant
Catholic Charities
Cobleskill, NY
10.2022 - 04.2023
- Assisted guests by providing shelter, food, and other essentials during inclement weather.Monitored guest safety and comfort while maintaining facility cleanliness.Coordinated with local organizations to support the needs of the community.
Customer Service Associate
Walgreens
Cobleskill, New York
09.2019 - 03.2022
- Deliver a distinctive and delightful customer experience
- Provide courteous, friendly, fast, and efficient service
- Recommend items for sale and assist customers with trade-up and companion items
- Maintain clean and well-merchandised counters and shelves
- Implement company asset protection procedures
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
Line Worker
24 Seven Enterprises
Cobleskill, New York
08.2018 - 08.2019
- Inspected products for quality and adherence to customer specifications
- Load products onto pallets for delivery, handling weights up to 51 pounds
- Pack and unpack goods for shipment
- Receive, store, and ship goods and materials
- Maintain cleanliness and organization of the workspace
Seasonal Warehouse Employee
24 Seven Enterprises
Cobleskill, New York
09.2017 - 01.2018
- Utilized forklift and pallet jack to move items in the warehouse
- Prioritized tasks effectively based on customer demand and urgency of orders
- Reported any issues or damage to supervisor immediately upon discovery
- Loaded trucks with product for delivery to customers
- Maintained a clean work environment by sweeping, dusting, organizing shelves and disposing of trash properly
- Monitored expiration dates on products stored in the warehouse
- Labeled boxes correctly before placing them on pallets for shipment
- Collaborated with other departments within the organization on order fulfillment needs
- Inspected returned merchandise for damages prior to restocking shelves
Senior Game Advisor
Gamestop
Cobleskill, New York
06.2016 - 03.2017
- Greeted and assisted customers with their needs
- Operated cash register and provided customer support
- Stocked shelves, organized displays, and maintained the store's visual appeal
- Processed prints and assisted customers with photo machines
- Managed time effectively to complete orders within established deadlines
- Organized work area to ensure efficient workflow throughout the day
- Provided training for new staff members on proper use of equipment
- Assisted customers with selecting appropriate products, such as photographs or frames
- Created custom enlargements from digital files provided by customers
Photo Lab Technician
Cobleskill, New York
06.2014 - 06.2016
- Developed strategies to increase game sales through promotional campaigns and discounts
- Assisted in resolving technical issues with game consoles and software applications
- Resolved conflicts between customers or staff members in a professional manner
- Organized special events related to gaming products or services
- Managed inventory levels by ordering new stock when necessary
- Reviewed customer complaints regarding game consoles or software applications promptly
- Maintained up-to-date knowledge of new games and gaming technology releases
- Analyzed customer feedback to identify areas of improvement for gaming products
- Communicated effectively with team members, customers, and vendors via telephone, email, and in person
- Provided prompt and friendly customer service
- Recommended merchandise based on customer preferences
Education
Associate In Arts (A.A.) - Graphic design
Suny Cobleskill
Cobleskill, New yorkSkills
- Customer Service and Assistance
- Presenting Solutions
- Exceptional Communicator
- Product Knowledge
- Verbal Communication
- Customer Complaint Resolution
- Problem Resolution
- Complaint Escalation
- Customer Data Confidentiality
- Calm and Professional Under Pressure
Timeline
Mobile Billing Agent
Spectrum
01.2024 - Current
Warming Center Attendant
Catholic Charities
10.2022 - 04.2023
Customer Service Associate
Speedway
03.2022 - 01.2024
Customer Service Associate
Walgreens
09.2019 - 03.2022
Line Worker
24 Seven Enterprises
08.2018 - 08.2019
Seasonal Warehouse Employee
24 Seven Enterprises
09.2017 - 01.2018
Senior Game Advisor
Gamestop
06.2016 - 03.2017
Photo Lab Technician
06.2014 - 06.2016
Owner/Operator
Taylormade Photography
01.2010 - Current
Associate In Arts (A.A.) - Graphic design
Suny Cobleskill