Roberta Smoot
Del City,OK
Summary
A Dependable, Outgoing, and Detail Oriented Customer Service Representative looking for an entry level position within a company that shows excellent growth, support, and stability.
Overview
13
13
years of professional experience
Work History
Multi Month Agent
Hertz Corp.
09.2025 - 07.2026
- Take inbound calls from Multi Month Customers
- Take credit card payments
- Extend rental agreements.
- Update renters mileages on the rentals.
Customer Service Representative
Costco MSC
04.2021 - 05.2025
- Take Inbound calls from Costco members assist them in Product information.
- Assist Costco Logistics with Product location, schedule Deliveries of members products.
- Take Driver Gate calls from delivery teams to locate members for their deliveries.
Customer Service Representative
NTT DATA Services
08.2020 - 04.2021
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Web Chat Representative
Hertz Corporation
07.2017 - 04.2020
- Assist Customers on Signing up for Hertz Gold Membership, Unlock Accounts, Assist Travel agents in booking car rentals, also trained in Domestic and International sales and web chats.
- Supervisor: Micah Freeman
- Position: Web Support Department
Took Inbound calls for Reverse mortgages (HECM) for HUD
Novad Management Consulting LLC
03.2015 - 05.2017
- Advised customers on what to send in when the borrower passes away or passed away, advised them of their loan balance and what their interest rate is.
- Also tracked how many transfers I had to do to the servicing department.
- Supervisor: Rhonda Holley
- Position: Took Inbound calls for Reverse mortgages (HECM) for HUD.
Customer Service Representative in the Furniture Department
Williams-Sonoma
08.2013 - 03.2015
- Take inbound calls from customer, call delivery hubs and advise the customer if order is at hub and transfer over to delivery hub to get scheduled for delivery, issue replacements on defective or damaged items, issue replacements on sofa cushions and slip covers that are defective or damaged or that the customer would like to replace on an old sofa, or chair.
- Supervisor: Rachel Jones
- Position: Customer Service Representative in the Furniture Department
Education
High School Diploma - Teaching
Rose State College
Midwest City, OKHigh school diploma - Teaching
Oklahoma City Community College
Oklahoma City, OKSkills
- Accurate data entry
- Entry-level Excel skills
- Proficient in Microsoft Excel
- Skilled in Microsoft Windows administration
- Proficient in Outlook
- Customer interaction via live chat
- Two years of technical support
- Hardware and software assistance
- Prospective client outreach
- Customer service assistance
- Proficient in VPN configuration
- Operating system management
Additional Information
- Special Skills:
- Data Entry
- Windows 95,98, NT ME, XP, Vista and Windows 8.0, AS 400, Hermit, Smart and SFIS.
- Microsoft Excel, Word, Outlook and Power Point.
Timeline
Multi Month Agent
Hertz Corp.
09.2025 - 07.2026
Customer Service Representative
Costco MSC
04.2021 - 05.2025
Customer Service Representative
NTT DATA Services
08.2020 - 04.2021
Web Chat Representative
Hertz Corporation
07.2017 - 04.2020
Took Inbound calls for Reverse mortgages (HECM) for HUD
Novad Management Consulting LLC
03.2015 - 05.2017
Customer Service Representative in the Furniture Department
Williams-Sonoma
08.2013 - 03.2015
High school diploma - Teaching
Oklahoma City Community College
High School Diploma - Teaching
Rose State College