Hi, I’m
Roberta Smoot
Del City,OK
Summary
A Dependable, Outgoing, and Detail Oriented Customer Service Representative looking for an entry level position within a company that shows excellent growth, support, and stability.
Overview
13
years of professional experience
Work History
Hertz Corp.OKC, OK
Multi Month Agent
09.2025 - 07.2026
Job overview
- Take inbound calls from Multi Month Customers
- Take credit card payments
- Extend rental agreements.
- Update renters mileages on the rentals.
Costco MSCOklahoma City, OK
Customer Service Representative
04.2021 - 05.2025
Job overview
- Take Inbound calls from Costco members assist them in Product information.
- Assist Costco Logistics with Product location, schedule Deliveries of members products.
- Take Driver Gate calls from delivery teams to locate members for their deliveries.
NTT DATA ServicesOklahoma City, OK
Customer Service Representative
08.2020 - 04.2021
Job overview
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Hertz CorporationWarr Acres, OK
Web Chat Representative
07.2017 - 04.2020
Job overview
- Assist Customers on Signing up for Hertz Gold Membership, Unlock Accounts, Assist Travel agents in booking car rentals, also trained in Domestic and International sales and web chats.
Novad Management Consulting LLCOklahoma City, OK
Customer Service Representative
03.2015 - 05.2017
Job overview
- Advised customers on what to send in when the borrower passes away or passed away, advised them of their loan balance and what their interest rate is.
- Also tracked how many transfers I had to do to the servicing department.
Williams-SonomaOklahoma City, OK
Customer Service Representative in the Furniture Department
08.2013 - 03.2015
Job overview
- Take inbound calls from customer, call delivery hubs and advise the customer if order is at hub and transfer over to delivery hub to get scheduled for delivery, issue replacements on defective or damaged items, issue replacements on sofa cushions and slip covers that are defective or damaged or that the customer would like to replace on an old sofa, or chair.
Education
Rose State College
High school diploma from Teaching
University Overview
Oklahoma City Community College
High school diploma
University Overview
Skills
- Data Entry
- Excel
- Microsoft Excel
- Microsoft Windows
- Outlook
- Live Chat
- Technical Support
- Desktop Support
- Cold Calling
- Help Desk
- VPN
- Operating Systems
- Windows 95
- Windows 98
- Windows NT
- Windows ME
- Windows XP
- Windows Vista
- Windows 80
- AS 400
- Hermit
- Smart
- SFIS
- Microsoft Word
- Microsoft Power Point
Additional Information - Special Skills
Additional Information - Special Skills
- Data Entry
- Windows 95, 98, NT, ME, XP, Vista and Windows 8.0
- AS 400
- Hermit
- Smart
- SFIS
- Microsoft Excel
- Word
- Outlook
- Power Point
Timeline
Multi Month Agent
Hertz Corp.
09.2025 - 07.2026
Customer Service Representative
Costco MSC
04.2021 - 05.2025
Customer Service Representative
NTT DATA Services
08.2020 - 04.2021
Web Chat Representative
Hertz Corporation
07.2017 - 04.2020
Customer Service Representative
Novad Management Consulting LLC
03.2015 - 05.2017
Customer Service Representative in the Furniture Department
Williams-Sonoma
08.2013 - 03.2015
Rose State College
High school diploma from Teaching
Oklahoma City Community College
High school diploma