Yulia Cortes
Edinburg,TX
Summary
Dedicated professional with a solid background in customer service, sales, and team management. Proven success in enhancing customer satisfaction through effective problem-solving and communication. Seeking to leverage experience in optimizing operations and supporting diverse teams.
Overview
5
5
years of professional experience
Work History
Mobile Billing Agent
Charter - Spectrum
McAllen, Texas
08.2025 - Current
- Monitored payment cycles and followed up on outstanding balances to ensure timely resolution.
- Coordinated with customers to clarify charges and outline payment options, enhancing understanding.
- Processed customer billing inquiries and resolved account discrepancies.
- Resolved customer inquiries and complaints with empathy and efficiency.
- Resolved problems with knowledgeable and friendly service, contributing to high customer satisfaction.
- Solved issues with well organized and professional approach.
- Identified opportunities to reduce costs associated with billing operations.
Operator, Scheduler
Glatz Group LLC
McAllen, TX
06.2024 - 08.2025
- Managed daily appointment scheduling using EHR ModMed
- Coordinated appointment calendars for multiple ENT providers, optimizing schedules to minimize patient wait times
- Answered high-volume incoming calls, assisting patients with inquiries, appointment scheduling, and follow-up coordination
- Facilitated communication among physicians, nurses, and administrative staff to enhance clinic operations
- Collaborated with nurses and providers to relay patient messages and ensure continuity of care
- Followed up with patients regarding test results, referrals, and rescheduling needs
- Maintained accurate patient records and ensured HIPAA compliance
Manager
Green Planet LLC
McAllen, TX
05.2022 - 06.2024
- Oversaw daily operations and managed team to consistently achieve sales targets and enhance customer satisfaction.
- Implement sales strategies that resulted in an increase in revenue over the last year.
- Coached, mentored, and trained team members, resulting in improved job performance and increased team productivity.
- Resolved customer complaints and issues promptly, ensuring positive brand image and customer loyalty.
- Serve as the scheduler, creating employee schedules to ensure optimal staffing and service levels.
Insurance Agent / Receptionist
Texas Insurance Depot
Pharr, TX
02.2021 - 05.2022
- Guided clients in selecting insurance policies tailored to their needs, contributing to improved customer retention.
- Answered incoming calls and inquiries, ensuring clients received tailored insurance solutions at competitive prices.
- Researched and contacted insurance providers to secure optimal rates and coverage options for clients.
- Managed trucking insurance applications and guided clients through the registration process for vehicles, including direct visits to the DMV.
- Served as the first point of contact for clients, providing exceptional customer service and support.
- Facilitated notary services, enhancing client convenience and streamlining documentation processes.
- Assisted in developing business bonds, offering additional financial security to clients.
- Built strong client relationships through effective communication and consistent follow-up, enhancing overall customer satisfaction.
- Trained new agents on policies, procedures, and sales techniques, fostering a knowledgeable and effective sales team.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, Texas05-2021
Minor - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05-2021
High School Diploma -
PSJA Southwest Highschool
Pharr, TX05-2015
Skills
- Billing software
- Customer Inquiry Handling
- Customer Service Excellence
- Conflict resolution
- EHR systems
- Data Entry
- Excel basics
- Scheduling and Inventory Management
- Marketing strategies
- Team leadership
- Effective Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Mobile Billing Agent
Charter - Spectrum
08.2025 - Current
Operator, Scheduler
Glatz Group LLC
06.2024 - 08.2025
Manager
Green Planet LLC
05.2022 - 06.2024
Insurance Agent / Receptionist
Texas Insurance Depot
02.2021 - 05.2022
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Minor - Psychology
The University of Texas Rio Grande Valley
High School Diploma -
PSJA Southwest Highschool