JEFFERY CRAWFORD
Summary
Customer-oriented Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Sedgwick CMS
Conway, AR
01.2023 - Current
- Organized, planned and documented materials for daily claims.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Prepared sketch of floor plan and roofline and entered data into xactimate to develop line-by-line item costs of damages.
Independent Insurance Adjuster
CRAWFORD & COMPANY
Allen, TX
07.2022 - 12.2023
- Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate.
- Enhanced team productivity by collaborating with fellow adjusters, industry experts, and contractors to resolve claims efficiently.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
Driver
Haskins Prime Logistics
Little Rock, AR
09.2021 - 05.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Handled packages carefully, resulting in minimal damage claims from customers during transit period.
Driver
JF Speed Express
Little Rock, AR
06.2021 - 09.2021
- Coordinated efficient routes to avoid delays and optimize schedules.
- Handled packages carefully, resulting in minimal damage claims from customers during transit period.
- Drove safely in various weather and road conditions to avoid accidents.
Pest Control Technician
Rid-A-Pest Inc
Batesville, AR
07.2020 - 06.2021
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Master Tech Apprentice/Trainer
Synergies3 Tec Services/Independent Contractor
08.2015 - 06.2020
- Install/Upgrade/Service Directv services to customers
- Educated customers on equipment
- Take phone calls daily helping assist customers and other tech
- Inventory equipment.
Field Service Manager/Master Tech/Trainer
Southern Star (Dish Network)
03.2011 - 08.2015
- Manage team of 10-15 techs
- Setup training observations and counseled team and individuals in progress and performance
- Educated tech on superior customer service to be more effective in their job.
Education
Certificate/Graduated -
United States Army BCT/AIT School
Ft Leonard Wood, Missouri09.1998
General Studies/Graduated -
Tuckerman School District
Tuckerman, Arkansas05.1994
Skills
- Superior Customer Service
- Upbeat and Positive Personality
- Quick Comprehension Enabling Fast Task Completion
- Excellent Coaching and Motivation
- Understanding Client/Insured's Needs
Certification
- STATE FARM POLICY & LOSS
- TWIA FIELD ADJUSTER
- TWIA CLAIMS EXAMINER
- HAAG HAIL & WIND RESIDENTIAL ROOF
- ROPE & HARNESS
- CEA HOMEOWNERS POLICY
- E.A RENFROE CAT PROPERTY BOOTCAMP 40 HRS
- PILOT INSIDE ADJUSTER COURSE 120 HRS
- ALABAMA, ARKANSAS, FLORIDA. GEORGIA, INDIANA, KENTUCKY, MICHIGAN, MINNESOTA, MISSISSIPPI, OKLAHOMA, SOUTH CAROLINA, TEXAS, WEST VIRGINIA
Timeline
Property Claims Adjuster
Sedgwick CMS
01.2023 - Current
Independent Insurance Adjuster
CRAWFORD & COMPANY
07.2022 - 12.2023
Driver
Haskins Prime Logistics
09.2021 - 05.2022
Driver
JF Speed Express
06.2021 - 09.2021
Pest Control Technician
Rid-A-Pest Inc
07.2020 - 06.2021
Master Tech Apprentice/Trainer
Synergies3 Tec Services/Independent Contractor
08.2015 - 06.2020
Field Service Manager/Master Tech/Trainer
Southern Star (Dish Network)
03.2011 - 08.2015
Certificate/Graduated -
United States Army BCT/AIT School
General Studies/Graduated -
Tuckerman School District