JEFFERY CROSLEY
Lake Mills,IA
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ALL STATES AG PARTS
Lake Mills, IA
11.2021 - Current
- Manage customer returns and damage claims, ensuring accurate processing and timely resolution
- Oversee order status follow-up inquiries, providing customers with real-time updates and enhancing their overall experience.
Wholesale Parts
TOYOTA SAN BERNARDINO
San Bernardino, CA
02.2015 - 05.2020
- Daily operations of wholesale parts. Making sure all ordes are submitted before order cutoff. Tracking back orders, cross-shipments and notifing customers. Coordinating with drivers for prompt delivery.
- Assisted retail customers on finding the correct part and with accessory inquires. Meeting and exceeding customer expectations with reassurance and active listening.
- Back Counter parts assistance. Helping the technicians and service advisors with parts quotes. Being aware of service bulletins and campaigns, As well as service maintenance parts, packages.
Parts Counter Associate
BROWNING DODGE
Narco, CA
10.2014 - 02.2015
- Conferred with customers in person and via phone calls to determine customer needs and provide solutions for problem resolution.
Wholesale Parts
MOSS BROTHER DODGE
San Bernardino, CA
10.2012 - 10.2014
- Built and maintained clientele to boost repeat business
- Ensured punctual delivery of parts to wholesale clients while upholding a high standard of timeliness and reliability.
Parts Specialist
Kia of Puyallup
Puyllup, WA
05.2011 - 06.2012
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Parts Specialist
Toyota of Seattle
Seattle, WA
02.2010 - 02.2011
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Education
High School Diploma -
Ailta Loma High School
01.1988
Skills
- Automotive Parts
- Customer Relationship Management
- Parts Delivery Coordination
- Service Team Collaboration
- Problem-Solving
- Stock Replenishment
- Networking
- Cash and Material Handling
- Contract Negotiation
- Inventory Control
- Billing and Invoicing
- Training & Development
- Business Planning and Development
- Receiving, Stocking, and Shipping
- Loss/Shrinkage Prevention
- Customer Service
Professionalattributes
- Demonstrates dedication to service quality, even during periods of employment gaps due to COVID-related circumstances
- An engaged and attentive listener, coupled with strong communication skills (written and verbal) to interact with stakeholders of diverse personalities and backgrounds
- Showcase the ability to handle challenging and high-pressure situations with confidence and competence
- Thrives in a fast-paced environment and adaptable to changing situations
- Strong multitasking skills with the ability to manage competing priorities and deadlines
- Holds a natural affinity for details, commitment to operational excellence, and demonstrates a strong leadership style
References
- Bill Popp, 909-327-5127
- Doug Fick, 714-732-8848
- Marcos Guzman, 909-565-9533
Timeline
Customer Service Representative
ALL STATES AG PARTS
11.2021 - Current
Wholesale Parts
TOYOTA SAN BERNARDINO
02.2015 - 05.2020
Parts Counter Associate
BROWNING DODGE
10.2014 - 02.2015
Wholesale Parts
MOSS BROTHER DODGE
10.2012 - 10.2014
Parts Specialist
Kia of Puyallup
05.2011 - 06.2012
Parts Specialist
Toyota of Seattle
02.2010 - 02.2011
High School Diploma -
Ailta Loma High School