Gabrielle Monk
Carthage,MS
Summary
Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Overview
11
11
years of professional experience
Work History
Parts Manager
Doc’s Toyota
Philadelphia, MS
03.2022 - Current
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Ensured compliance with industry regulations and standards in parts management operations.
- Implemented inventory control systems to track parts usage and reduce waste.
- Utilized parts management software for inventory tracking and order processing.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Established pricing strategies to remain competitive while ensuring profitability.
- Monitored stock levels regularly to avoid backorders or shortages.
- Provided technical advice on the selection of replacement parts.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Conducted monthly audits of inventory control systems.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
Commercial Manager
AutoZone
Philadelphia, MS
01.2018 - 02.2022
- Gained market share in new sales performance through aggressive team training.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Assisted in resolving customer complaints regarding products or services delivered.
- Managed customer relationships to ensure satisfaction with services provided.
- Developed regional category plans for merchandising, marketing and brand initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Head Cashier
Lowes Home Improvment
Philadelphia, MS
03.2014 - 01.2018
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted other departments when needed by providing additional support during busy periods.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
Education
GED -
Louisville High School
Louisville, MS04-2002
Skills
- Stock management
- Demand forecasting
- POS systems operations
- Stock control
- Parts documentation
- Ordering parts
- Profit and loss tracking
- Obsolescence control
- Auto Part Sales
- Automotive parts
Timeline
Parts Manager
Doc’s Toyota
03.2022 - Current
Commercial Manager
AutoZone
01.2018 - 02.2022
Head Cashier
Lowes Home Improvment
03.2014 - 01.2018
GED -
Louisville High School