Jeffery Douglas
Leavenworth,KS
Summary
Results-driven dispatcher specializing in vehicle dispatch workflow optimization and compliance adherence. Demonstrated success in supervising operations and improving service delivery. Consistently enhances customer satisfaction through effective management strategies.
Overview
10
10
years of professional experience
Work History
Dispatcher, Shop Forman
Morris Smith Ford
Leavenworth, Kansas
11.2025 - Current
- Coordinated vehicle dispatch for service and customer requests.
- Communicated with technicians to ensure timely service delivery.
- Utilized dispatch software to track service progress and updates.
- Collaborated with team members to optimize workflow processes.
- Ensured compliance with safety regulations and company policies.
- Supervised daily shop operations and workflow management.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Identified areas for improvement within the shop to increase efficiency levels.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Service Advisor
Infiniti of Kansas City
Merriam, KS
01.2017 - 11.2025
- Assisted customers with service inquiries and vehicle maintenance needs.
- Explained service recommendations and available options to customers clearly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed customer follow-ups to ensure satisfaction with service experience.
- Scheduled service appointments and coordinated technician assignments effectively.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Processed customer payments and maintained accurate transaction records.
- Prepared invoices for services rendered and collected payments from customers.
- Maintained knowledge of Infiniti products, services, and promotions for informed advice.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints promptly to uphold dealership reputation and trust.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Participated in ongoing training activities related to automotive technology advancements.
Education
Bachelor of Arts - Biblical Studies
Sure Foundation Theological Syminary
Fort Myers, FL03-2004
Associate of Arts - Business Administration
Illinois Central College
East Peoria, IL03-2003
Skills
- Dispatch software utilization
- Service coordination
- Workflow optimization
- Dispatch software
- Task delegation
- Compliance adherence
- Customer relationship management
- Safety compliance
- Vehicle coordination
Timeline
Dispatcher, Shop Forman
Morris Smith Ford
11.2025 - Current
Service Advisor
Infiniti of Kansas City
01.2017 - 11.2025
Bachelor of Arts - Biblical Studies
Sure Foundation Theological Syminary
Associate of Arts - Business Administration
Illinois Central College