SAVION RODGERS
Clifton
Summary
Dynamic customer service expert with comprehensive experience in dispatch coordination and technical support. Proven ability to adapt to changing priorities while efficiently managing customer inquiries and logistics. Proficient in using technology to enhance service delivery and maintain high standards of client engagement.
Overview
8
8
years of professional experience
Work History
Dispatcher
Java Bar
Cedar Grove, New Jersey
01.2026 - Current
- Utilized dispatch software to optimize routing and scheduling operations, enhancing overall dispatch effectiveness.
- Communicated with drivers to confirm routes and promptly resolve issues, maintaining service reliability.
- Coordinated delivery schedules to ensure on-time service for customers, improving satisfaction.
- Assigned drivers to suitable routes based on customer requirements.
- Tracked vehicles via GPS technology, providing real-time status updates.
- Managed customer inquiries, providing precise order information efficiently.
Field Service Technician
Java Bar
Cedar Grove, New Jersey
03.2025 - 01.2026
- Inspected and repaired coffee equipment on-site, enhancing operational efficiency and customer satisfaction.
- Diagnosed technical issues and delivered timely solutions, minimizing downtime for coffee equipment.
- Documented service activities, maintaining accurate records for improved service tracking.
- Completed service call paperwork promptly to streamline workflow.
- Maintained company vehicle in peak condition for reliable transportation.
Front Office Manager
Geneworx
New York, USA
01.2021 - 12.2024
- Delivered exceptional customer service addressing client inquiries and concerns via phone and email.
- Resolved customer issues to enhance retention and satisfaction.
- Coordinated staff correspondence and record tracking to streamline office operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Service Technician
Mosquito Joe of Wayne
Riverdale
04.2023 - 11.2024
- Applied treatment solutions using industry-approved equipment and products, enhancing effectiveness of mosquito control services.
- Conducted inspections of residential and commercial properties, ensuring effective mosquito control measures were implemented.
- Provided exceptional customer service, building strong relationships with clients and exceeding expectations.
- Adapted to changing environments and priorities, collaborating with team members to maintain service quality.
- Committed to continuous skill improvement through ongoing training and development initiatives.
Retail Customer Service Manager
Walmart
Saddle Brook, USA
01.2018 - 02.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer complaints in high-pressure situations, maintaining satisfaction and loyalty.
- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, enhancing customer experience.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assessed and verified returns and exchanges at customer service desk, ensuring accuracy and compliance with company policies.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Associate of Applied Science - Business Administration
Passaic County Community College
Paterson, NJ05-2019
Skills
- Dispatch software utilization
- Coordinated dispatching
- Vehicle tracking
- Incident reporting
- Real-time data entry
- Log management
- Multitasking efficiency
- Task prioritization
- Time management
- Tech proficiency
- Microsoft Office proficiency
- Communication skills
- Pressure management
- Professionalism
- Customer inquiries management
- Writing and editing
Timeline
Dispatcher
Java Bar
01.2026 - Current
Field Service Technician
Java Bar
03.2025 - 01.2026
Service Technician
Mosquito Joe of Wayne
04.2023 - 11.2024
Front Office Manager
Geneworx
01.2021 - 12.2024
Retail Customer Service Manager
Walmart
01.2018 - 02.2020
Associate of Applied Science - Business Administration
Passaic County Community College