Roman Chavira
Nogales,AZ
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-driven professional with extensive experience in dispatch and warehouse management. Known for exceptional food safety resolution and effective communication skills, ready to enhance logistics processes and ensure customer satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Dispatcher
Gonzales produce llc
Nogales, Arizona
03.2025 - 07.2025
- Coordinated transportation schedules for efficient delivery and resource allocation.
- Communicated effectively with drivers to address issues and provide instructions.
- Managed incoming calls to ensure timely response to customer inquiries and requests.
- Collaborated with team members to optimize routing and minimize delays.
- Maintained accurate logs of all dispatch activities and communications daily.
- Resolved conflicts or delays by coordinating with relevant departments swiftly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems (isolve) to facilitate movement, planning and scheduling.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Ensured compliance with food safety regulations and company policies.
- Relayed work orders and information between work crews, supervisors, and field personnel.
Assistant Warehouse Manager
Masters Touch Brand LLc
Nogales, Arizona
03.2015 - 03.2025
- Supervised daily warehouse operations and ensured compliance with food safety protocols.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Trained new staff on warehouse processes, equipment use, and food safety procedures.
- Assisted in maintaining accurate records of inventory movements and shipments.
- Collaborated with team members to resolve operational issues and improve communication.
- Oversaw maintenance of warehouse equipment to ensure safe working conditions.
- Supervised a team of employees working in the warehouse area.
- Coordinated with other departments to ensure timely order fulfillment.
- Established processes to improve efficiency of warehouse operations.
- Maintained records of goods received, stored, shipped, or in process.
- Resolved customer complaints regarding deliveries, quality issues.
- Monitored inventory levels to ensure efficient stock control.
- Oversaw the loading and unloading of incoming and outgoing shipments.
- Inspected warehouse areas to identify potential hazards and unsafe conditions.
- Assisted with troubleshooting any technical issues that arose during operations.
- Recommended changes to improve warehouse operational performance.
- Implemented strategies for continuous improvement in all aspects of warehouse operations.
- Performed regular audits of products in storage to ensure product quality to primus standards were met.
- Drove forklift and pallet jacks to transport items within warehouse or to pick up items from different locations for shipment.
- Ensured accuracy of shipping and receiving documents.
- Analyzed data from reports generated by Warehouse Management System software(isolve)(famous).
- Provided training on proper use of equipment and food safety protocols.
- Developed and implemented safety policies and procedures for warehouse staff.
- Generated warehouse shipping documents, packing lists and invoices.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Operated forklifts and pallet jacks to fill or empty overhead spaces.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company and food safety policies.
- Prepared inventory for shipment by attaching tags and labels.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented bar coding system to identify location and quantities of requested items.
Account Manager
Aaron's Sales and Lease
Nogales, Arizona
11.2013 - 02.2015
- Managed customer accounts and maintained strong relationships with clients.
- Facilitated sales presentations and product demonstrations to potential customers.
- Coordinated lease agreements and ensured compliance with company policies.
- Resolved customer inquiries and concerns in a timely manner.
- Collaborated with team members to improve service delivery processes.
- Trained new account representatives on company procedures and systems.
- Monitored account performance and identified opportunities for growth.
- Developed marketing strategies to promote new product offerings effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Provided technical assistance during product demonstrations or presentations.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
Education
High School Diploma -
Nogales High School
Nogales Arizona05-1995
Associate of Arts - Graphic And Digital Design
Tucson Art Center
Tucson, AZSkills
- Transportation scheduling
- Conflict resolution
- Customer communication
- Dispatch software utilization
- Load prioritization
- Inventory management
- Quality inspection
- Customer relationship management
- Equipment operation
- Safety compliance
- Data analysis
- Warehouse operations
- Scheduling logistics
- Dispatch coordination
Affiliations
Enjoying spending time with my family, going out riding on quads. Cooking, camping and drawing. Love spending as much quality time with my wife son and parents.
Languages
English
Full Professional
Spanish
Full Professional
French
Limited
Accomplishments
- Received various awards and certificates for food safety. Accomplished 99.9% certification on Primus for the past nine years
References
References available upon request.
Timeline
Dispatcher
Gonzales produce llc
03.2025 - 07.2025
Assistant Warehouse Manager
Masters Touch Brand LLc
03.2015 - 03.2025
Account Manager
Aaron's Sales and Lease
11.2013 - 02.2015
High School Diploma -
Nogales High School
Associate of Arts - Graphic And Digital Design
Tucson Art Center