Jeffery Ellington
Bessemer
Summary
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Manager
Hamilton Inn
Bessemer
03.2024 - Current
- Managed front desk operations and ensured smooth guest check-in processes.
- Oversaw staff scheduling and coordinated team shifts for optimal coverage.
- Trained new employees on customer service standards and hotel policies.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
Front End Cashier
Costco Wholesale Corp
Hoover
08.2007 - 08.2024
- Processed customer transactions accurately and efficiently at the front end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped with purchases and signed customers up for rewards program.
Tire shop manager
Costco Wholesale Corp
Hoover
08.2004 - 08.2007
- Supervised daily tire shop operations and staff activities.
- Managed inventory levels and ordered supplies as needed.
- Trained new employees on safety protocols and equipment usage.
- Scheduled work shifts to optimize team coverage and efficiency.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts among employees in a professional manner according to company policies.
Tire Shop Supervisor
Costco Wholesale Corp
Hoover
11.2003 - 08.2004
- Supervised daily operations of tire installation and maintenance services.
- Trained and mentored staff on safety protocols and best practices.
- Managed inventory levels for tires and related equipment effectively.
Education
Associate of Science - Political Science and Government
Wallace State Community College
Hanceville, AL 05.2001 -
Skills
- Front desk operations
- Cash handling
- Staff scheduling
- Customer complaints resolution
Timeline
Front Desk Manager
Hamilton Inn
03.2024 - Current
Front End Cashier
Costco Wholesale Corp
08.2007 - 08.2024
Tire shop manager
Costco Wholesale Corp
08.2004 - 08.2007
Tire Shop Supervisor
Costco Wholesale Corp
11.2003 - 08.2004
Associate of Science - Political Science and Government
Wallace State Community College
05.2001 -