Jeffery Fagan
Tigard
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Concern/ Dispatch/ CSR Supervisor
3 Mountains Plumbing
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased team efficiency by providing ongoing coaching, feedback, and support to DSR/CSR representatives.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Developed and implemented performance metrics to monitor and evaluate DSR/ CSR team success.
Sewer Sales
3 Mountains Plumbing
05.2022 - 10.2023
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Communicated with clients to decipher nature of reported issues.
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
Customer Service Representative
Portland General Electric
12.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
American Eagle
12.2018 - 10.2021
- Managed a staff of 90, created scheduling, coached brand ambassadors, trained new associates, customer service.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
Music Teacher
Margaret Scott Elementary, Reynolds School District
07.2016 - 12.2018
- Taught K-5th Grade General Music and musical theater
- Created sets, props, and costumes for shows
- Led assemblies and composed original music for students to sing.
Education
Bachelor of Arts - Education
BMECentral Michigan University
Mt. Pleasant05.2010
High School Diploma -
Corunna High School
Corunna, MI05.2005
Skills
- Hiring and Training
- Conflict Resolution
- Cross-functional Collaboration
- Customer Retention
- Team Leadership
- Expertise in Sales
Additional Information
- RaeLynn (Manager at 3 Mountains Plumbing) 701-214-0840 Zoe Callimanas-Arvizu - Manager of after school programs (520) 907-3648 Mrs. Karin McGuffy - Store Manager at American Eagle (775) 379-8304
Timeline
Customer Concern/ Dispatch/ CSR Supervisor
3 Mountains Plumbing
10.2023 - Current
Sewer Sales
3 Mountains Plumbing
05.2022 - 10.2023
Customer Service Representative
Portland General Electric
12.2021 - 05.2022
Assistant Store Manager
American Eagle
12.2018 - 10.2021
Music Teacher
Margaret Scott Elementary, Reynolds School District
07.2016 - 12.2018
Bachelor of Arts - Education
BMECentral Michigan University
High School Diploma -
Corunna High School
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