Open To Work
Jeffery Grandberry
Territory Manager
Broken Arrow,Oklahoma
Summary
20-plus years of experience developing and leading highly effective service operations, logistics, and distribution environments focused on translating objectives into tangible results. Proven leader in driving strategic agility through quality improvement, and lean operations, combined with leadership development through both educational and experience-based skills during my employment with Arjo/KCI; I have had the great opportunity to mentor and train great people, work for great leadership, and give many families love ones a greater quality of life through our service, products and customer service. I have trained and excelled in audit compliance. I feel exceptionally honored to have played a major role in the making of the Tulsa branch of Arjo, a place where lives are transformed.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Managing Supervisor
Arjo
06.2011 - 06.2022
- Supervised service center staff, including counseling, and provided input to the Area Manager.
- Oversaw compliance, instructed Service Center workers, and supplied input to the Service Manager regarding opportunities for professional employee development.
- Supervised work assignments and processes to ensure efficient use of products, manpower, vehicles, and equipment to achieve and maintain optimal customer service.
- Oversaw business operations as assigned by the Service Manager, including analysis of profit and loss statements, inventory control, annual audit, and compliance with all KCI policies and procedures.
- Conducted employee training and coaching for service team members.
- Conducted customer site visits with or without the sales team for business reviews.
- Interviewed and recommended personnel for designated service centers.
Territory Manager
Unifirst
10.2024 - Current
- Design strategies aimed at growing revenue by satisfying customer needs and special requests
- Utilize consumer research to maximize potential revenues and gain the loyalty of clientele
- Address customer concerns and provide solutions
- Prepare and submit accurate and timely sales reports
- Conduct regular customer visits and presentations
- Build and maintain strong relationships with existing and potential customers
Facility Operations Supervisor
CBRE
05.2022 - 12.2023
- Provides formal supervision to individual employees within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination.
- Plans and monitors appropriate staffing levels and labor utilization, including overtime. Prepares and delivers performance appraisals for staff.
- Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
- Decisions are made with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.
Service Center Supervisor
ARJO
01.2007 - 05.2022
- Responsible for workload and resource planning towards dynamic 24 hour / 365 day operation supporting Acute and Long-term facilities, as well as the home environment for Tulsa, OK.
- Manage customer relations by conducting periodic business reviews and maintaining constant communication with key personnel on a local and district level
- Manage operations and reporting structure for operations business reviews focused on revenue, expense spending and adherence to operational commitments
- Safety Management team responsible for monthly training of US Service employees, as well as the tracking of vehicle and occupational incidents and creating preventive countermeasures
- Responsible for facility management of current and new facilities, including leasehold improvements and new facility startup needs
Senior Logistics Rep
PFIZER PHARMACEUTICAL LOGISTICS
01.2000 - 01.2007
- Responsible for training new team members
- Assisted - Direct safety teams, leading quarterly meetings
- Assisted - Managed second shift for picking and shipping for the Memphis Distribution Center
- Assisted – Supervising receiving, inventory control, storage, and distribution traffic.
- Responsible for Inventory including Viagra, Zoloft, Zyrtec, Lipitor, and other Pharmaceutical Meds
Education
Business Administration
Southwest Tennessee Comm. College
06.1988
Skills
- Team supervision
- Site coordination
- Site safety
- Construction safety
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Passed compliance audits for service center
- Service Center grossed a Million dollar revenue
- Supervisior training KCI
Certification
- Fred’s Dollar Store Retail Management Training Fall 1998
- Pfizer Fork Lift Training Certified – Cherry Picker, Easy Reach, Walkie, Swing Reach 2000-2007
- Pfizer Leadership Training -Quarterly 2000-2007
- Supervisor Training KCI/Arjohuntleigh Spring 2012
- Roto-Prone Placement Training - Arjohuntleigh 2014
- M-3 System Computer Training- Arjohuntleigh 2012
- Genesis System Computer Training 2008
- Systems Applications Productions Computer Training 2016
Timeline
Territory Manager
Unifirst
10.2024 - Current
Facility Operations Supervisor
CBRE
05.2022 - 12.2023
Managing Supervisor
Arjo
06.2011 - 06.2022
Service Center Supervisor
ARJO
01.2007 - 05.2022
Senior Logistics Rep
PFIZER PHARMACEUTICAL LOGISTICS
01.2000 - 01.2007
Business Administration
Southwest Tennessee Comm. College
Awards
KCI Pinnacle Award- Employee of the Year 2010, Tulsa Service Center: 4 Years in a row, 2012-2016, given Safety Award for driver safety with no loss time accidents
Training
Completed courses/seminars in hazardous waste, transportation, traffic, safety, employee involvement, and leadership.