Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffery Hall

DeSoto,TX

Summary

Dynamic Field Service Technician with extensive experience at Coca-Cola Swb, excelling in troubleshooting and repair. Proven track record in enhancing service quality and customer satisfaction through effective problem-solving and teamwork. Skilled in diagnostics and preventive maintenance, consistently delivering exceptional results while fostering strong client relationships.

Overview

15
15
years of professional experience

Work History

Field Service Technician

Coca-Cola Swb
Dallas, TX
01.2016 - Current
  • Conducted routine maintenance and repairs on vending and fountain equipment to ensure optimal performance.
  • Diagnosed mechanical issues using specialized diagnostic tools to minimize downtime and enhance service quality.
  • Responded promptly to service calls, addressing customer concerns and ensuring high levels of satisfaction.
  • Collaborated with team members to streamline service processes, improving operational efficiency in the field.
  • Trained new technicians on safety protocols and equipment handling for effective onboarding and compliance.
  • Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance services.
  • Developed strong customer relationships, fostering trust and promoting Coca-Cola products through excellent service delivery.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Installation Technician

Coca-Cola UNITED
Baton Rouge, LA
03.2011 - 01.2016

• Worked with coworkers to complete tasks.

• Installation of foundation and bargun equipment.

• Providing a biweekly inventory of assets.

• keeping up with parts and equipment.

• Running product lines through walls, across ceilings and inside cabinets.

• Responded quickly to meet customer needs and resolve problems.

• Provided efficient and courteous service to customers at all times.

• Troubleshot minor problems and reported larger technical issues.

• Performed general maintenance and repair.

• Sought continuing education opportunities to stay current with industry trends.

Cooler delivery

Coca-Cola UNITED
Baton Rouge, LA
11.2010 - 03.2011

• Responded quickly to meet customer needs and resolve problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Focused on learning new skills and staying updated with industry changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Managed and coordinated multiple projects while ensuring timely completion.

• Identified ways to improve efficiency in operations and implemented process changes.

• Troubleshot minor problems and reported larger technical issues.

Education

Associate of Applied Science - Engineering

University of North Dakota
Grand Forks, ND

High School Diploma - General Studies

Marion Aberamson
New Orleans, LA
06-1992

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Training and mentoring
  • Inventory management
  • Valid Driver's license
  • Technical support
  • Power tools operation
  • Repair and installation
  • Hardware and software installation
  • Service quality
  • Multimeter usage
  • Equipment inspection
  • Issue escalation
  • Reading wiring diagrams
  • Multiple priorities management
  • Hardware repair
  • Quality assurance
  • Verbal and written communication
  • Hand tools proficiency
  • Diagnostics and troubleshooting
  • Following safety practices

Timeline

Field Service Technician

Coca-Cola Swb
01.2016 - Current

Installation Technician

Coca-Cola UNITED
03.2011 - 01.2016

Cooler delivery

Coca-Cola UNITED
11.2010 - 03.2011

Associate of Applied Science - Engineering

University of North Dakota

High School Diploma - General Studies

Marion Aberamson
Jeffery Hall