Jeffery Hampton
Fort Lauderdale,FL
Summary
Hardworking motivated with 10 years of experience and record of success in Customer Service and Management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Finally, looking to maximize all my experiences with people by combining my management skills with my newly acquired IT knowledge. Bridging the gap between IT departments and your everyday person!!!
Overview
14
14
years of professional experience
4035
4035
years of post-secondary education
Work History
Canvassing Team Leader
BLITZ
Denver, Colorado
05.2023 - Current
- Led canvassing teams to maximize outreach and engagement effectiveness.
- Trained team members on best practices for voter interaction and communication.
- Coordinated logistics for canvassing events and volunteer scheduling.
Assistant Manager
Ashley Stewart
Opa-locka, FL
06.2020 - 05.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Lead Trainer
Amazon
Opa-locka, FL
04.2019 - 01.2021
- Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
- Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
- Analyzed organization's training needs by interviewing management and staff members to be trained and by gaining basic familiarity with subject matter of training content.
Manager
The Region.
North Miami Beach, FL
02.2012 - 10.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Education
Bachelor of Arts - Cyber Security
Full Sail University
Winter Park, FLHigh School Diploma -
Centennial High School
Las Vegas, NVSkills
- Product and service knowledge
- Sales monitoring
- Avid Pro Tools
- Time Management
- Project management abilities
- Python scripting
- Virtual Machines
- Microsoft Azure
- Power point, Excel, 365
- Windows, macOS, Linux, and Ubuntu
- Customer relations
- Customer rapport
Timeline
Canvassing Team Leader
BLITZ
05.2023 - Current
Assistant Manager
Ashley Stewart
06.2020 - 05.2021
Lead Trainer
Amazon
04.2019 - 01.2021
Manager
The Region.
02.2012 - 10.2019
Bachelor of Arts - Cyber Security
Full Sail University
High School Diploma -
Centennial High School