Jeffery Hernan

Fort Lauderdale,FL

Summary

Diligent Banquet Captain ready leverage 20 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.

Overview

years of professional experience

Work History

Banquet Captain

Marriott Hotels And Resorts

03.2008 - Current

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Orchestrated positive customer experiences by overseeing every area of event operations.
Delegated tasks to staff members to maximize production under tight deadlines.
Provided exceptional service to guests by immediately addressing needs and requests.
Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

Administrative Assistant /Banquet Captain

Hyatt Regency Denver

12.2004 - 04.2007

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Oversaw timeliness and quality of food delivery at high-volume events.

Education

Hospitality Management

University of Hawaii At Manoa, Honolulu, HI

Skills

Accurate Recordkeeping
Courteous with Strong Service Mindset
Excellent Attention to Detail
Efficient and Detail-Oriented
Building Customer Trust and Loyalty

Guest Experience Management
Calm and Professional Under Pressure
Computer Proficiency
Issue and Complaint Resolution
Understanding Customer Needs

Timeline

Banquet Captain - Marriott Hotels And Resorts

03.2008 - Current

Administrative Assistant /Banquet Captain - Hyatt Regency Denver

12.2004 - 04.2007

University of Hawaii At Manoa - , Hospitality Management